Trainer II

We Put the World on Vacation
Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
Minimum Requirements and Qualifications
Education
Bachelor’s degree in related field
Training requirements
N/A
Knowledge and skills
Ability to independently manage a class and make quick decisions on direction and flow of learning based on class dynamics
Ability to coach employees to meet learning goals
Ability to speak in front of large groups
Ability to consult & present learning solution proposals to site leadership team.
Strong organizational skills
Strong communication and interpersonal skills
Commitment to customer service and team-oriented management
Proven ability to quickly adapt and learn new procedures and software programs
Ability to travel as needed
Ability to work a flexible schedule as needed
Demonstrated written and oral communication skills, to include grammar
Strong computer and Microsoft Office skills
Ability to learn new information and skills quickly
Technical Skills
Working knowledge in Microsoft Office basic suite (e.g. Word, Excel, PowerPoint)
CWP and WbW product knowledge subject matter expert preferred
Mainframe and/or Jacada navigation proficiency preferred
Job experience
One year professional training experience or as job coach/mentor and related presentation experience
One year in Wyndham Vacation Ownership Call Center/Consumer Finance inbound or outbound servicing experience preferred
Instructional Design experience a plus
Unless there is a legal requirement, experience will be accepted for the education requirement.
Complexity
Describe the following:
Level of decision making authority
Learning Plan adjustments and allocation of resources during training
Content decisions and recommendations to our business partners
Provide classroom Direction, Training, Coaching, Feedback, Motivation and Disciplinary action as warranted
Level of autonomy
Moderate Supervision is needed. This person will receive some direction and developmental support from their Supervisor, and will be required to communicate with and report to the Training Manager.
The impact of his/her decision on the organization
Moderate impact as their decisions may impact class performance.
Supervisory responsibility:
Has no direct reports & no dotted line report
Scope/Financial Responsibility
This position will be expected to work with the Operational Training budget. The Trainer II will be responsible for ensuring all participants in their class are completing training according to business expectations and will manage all measures associated with the material being trained. They will also be responsible for managing the process to maintain quality and accurate training material to ensure accurate information is delivered.
Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], including the title and location of the position for which you are applying.