CRM Activation Tech Lead, U.S. BioPharmaceuticals Customer Engagement

SEARCH JOBS CRM Activation Tech Lead, U.S. BioPharmaceuticals Customer Engagement Location Wilmington, Delaware, United States Job ID R-247355 Date posted 12/03/2026 APPLY CRM Activation Tech Lead, U.S. BioPharmaceuticals Customer Engagement The Opportunity We are looking for a hands-on CRMActivation Tech Lead to drive the technical execution of our U.S. BioPharmaceuticals digital engagement tools. In this role, you’ll be the "engine room" of our digital transformation, focusing on the build and maintenance of a seamless, data-driven experience for healthcare providers (HCPs) and patients. You will work closely with the Activation Engineering Lead to turn global platform blueprints into high-performing, local solutions that ensure life-saving treatments reach the right people. Key Responsibilities Hands-on Implementation: Lead the technical build-out and day-to-day optimization of Salesforce Life Science Cloud, Marketing Cloud, and Data Cloud. AI & Automation Execution: Support the deployment of Agentforce pilots to automate customer interactions and boost field force productivity. Omnichannel Delivery: Execute the technical strategy for omnichannel journeys, ensuring Data Cloud triggers real-time, personalized actions for field reps in the CRM. Integration Building: Develop and maintain API-first and event-driven integrations between Salesforce and US-specific data sources like claims and EHR feeds. Squad Mentorship: Lead a squad of engineers through daily Scrum/Kanban activities, conducting code reviews and enforcing DevSecOps standards (CI/CD, automated testing). Vendor Quality Control: Review technical deliverables from external partners to ensure they meet our internal architectural principles and code quality expectations. Required Skills & Qualifications Education / Experience Bachelor’s Degree or equivalent experience 5+ years of experience in CRM or related Customer Engagement processes. Salesforce Expertise Proven track record managing Veeva CRM or Salesforce Life Science Cloud suite. Deep expertise in Salesforce Data Cloud and Marketing Cloud. Integration Skills Proficiency in RESTful API design and Event-Driven Architecture (EDA) using tools like MuleSoft or Kafka. Agile Leadership Proven experience leading engineering squads, managing technical debt, and driving GitFlow and CI/CD pipelines. Technical Influence Ability to explain technical trade-offs to IT partners and translate business requirements into technical designs. Preferred Skills Emerging AI Hands-on experience or certifications in Salesforce Agentforce or building autonomous agents using Large Language Models (LLMs) and RAG (Retrieval-Augmented Generation). Domain Knowledge Deep understanding of U.S. Commercial Landscape (HIPAA, claims data, EHR models, and regulatory considerations). Cloud Architecture Proficiency in AWS or Azure cloud services, specifically for serverless computing (Lambda/Functions) or data warehousing (Snowflake). Vendor Management Experience managing "Managed Services" or System Integrator (SI) partners to ensure code quality and adherence to architectural blueprints. Why Join Us? You will be at the forefront of the agentic era of CRM, leveraging the latest Salesforce tools to drive patient impact at scale. You’ll shape the technical foundation of a modern, data-driven engagement ecosystem and see your work translate directly into better outcomes for the US Patient community. Location: Wilmington, DE Date Posted 13-Mar-2026 Closing Date 29-Mar-2026 Our mission is to build an inclusive environment where equal employment opportunities are available to all applicants and employees. In furtherance of that mission, we welcome and consider applications from all qualified candidates, regardless of their protected characteristics. If you have a disability or special need that requires accommodation, please complete the corresponding section in the application form. APPLY VIEW SAVED JOBS What do you enjoy most about working at AstraZeneca? I'm Sam Harris. I'm an endocrinology specialty representative here at … Samuel Endocrinology Specialty Sales Explore the local area Take a look at the map to see what’s nearby. Similar roles Recently Viewed CRM Activation Engineering Lead, U.S. BioPharmaceuticals Customer Engagement Wilmington Join our Talent Network Be the first to receive job updates and news from AstraZeneca SIGN UP About Us We are AstraZeneca, one of the world’s most forward-thinking and connected BioPharmaceutical companies. Explore our world. Life at AstraZeneca At AstraZeneca, our purpose is to help patients all over the world by delivering life-changing medicines as one collaborative team. Inclusion & Diversity The success of AstraZeneca is founded on innovation, creativity and diversity. Discover what this means for you. Great culture, great work assignments, supportive management. Rotation opportunity within the company. They value our people. SEE OUR LATEST GLASSDOOR REVIEWS HERE