Servicing Specialist

We Put the World on Vacation
Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
KEY RESPONSIBILITIES What does this position aim to do?
Fulfills specialized, complex requests by clarifying desired information and carrying out transaction and information requests.
Performs payment histories and balance disputes for all three brands
Protects organization’s value by keeping information confidential in accordance with PCI and PII guidelines
Updates job knowledge and skills by participating in educational opportunities
Accomplishes department and organization mission by completing related requests as needed
MINIMUM POSITION QUALIFICATIONS:
Education
High School diploma or GED Equivalent (some college preferred)
Knowledge and skills
Must possess excellent analytical, time management and organizational skills
Ability to be extremely detailed, accurate and thorough
Ability to multitask and adapt to changes and a demanding work environment
Dedication to providing exceptional customer service
Excellent verbal and written communication skills
Deadline conscious with strong drive, energy level and initiative
Technical Skills
Advanced PC skills, proficiency in MS Word, Excel, PowerPoint and Outlook
Job Experience
4-5 years general office experience
2 years customer service experience
Additional Requirement
Willing to work on-site
Amenable to working the 10:00 PM – 7:00 AM MNL shift (7:00 AM – 4:00 PM Pacific Time)
Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], including the title and location of the position for which you are applying.