Solutions Engineer

GumGum is the contextual-first technology leader transforming digital advertising with AI-powered, non-invasive data and media solutions. We champion effective advertising that uplifts and respects consumers. Our proprietary Contextual, Attention, and Creative solutions create the perfect match between a brand and a consumer in the right moment and mindset. Founded in 2008, GumGum is headquartered in Santa Monica, California, and operates in 19+ markets.
To be a part of this next phase of digital advertising that prioritizes data privacy, please visit www.gumgum.com/careers
An Ad Platform Solutions Engineer I at GumGum acts as a pivotal technical problem solver, leveraging knowledge of publisher’s integration types. This role requires a significant understanding of the strategic partnerships team’s needs and customers. As a trusted team member, the Ad Platform Solutions Engineer I sets an example by handling both trivial and mid-level technical matters and contributing to new documentation. This individual is well-versed in discrepancy management and continuously sharpens their technical knowledge. This supply-focused individual should possess a knowledge base of the technologies, processes, and strategies involved in managing and optimizing publisher relationships, ad inventory, and revenue streams.
Note: GumGum fosters a flexible work environment, offering GumGummers the ability to work either in-office or remotely/from home. However, for occasional in-person collaboration, we kindly ask that this position be located within a 'commutable' distance to our office.
What You'll Achieve
Provide support and advisement to the North America Publisher Success (Supply Account Management) team on technical publisher issues, including ad placement, advanced metrics reporting, and discrepancies
Provide pre-sale technical support to the North America Publisher Partnerships team
Leading technical publisher calls for publisher onboarding and troubleshooting
Advocate for the technical needs of Publisher team to Product/Engineering teams for escalated troubleshooting
Influence product decisions and priorities for the North America region by working with cross-functional stakeholders when needed
Promptly resolve JIRA (GumGum’s ticketing system) tickets from the Publisher Support queue
Develop best practice documentation and educational materials for the team
Resolve discrepancies using data analysis and technical expertise
Collaborate with JAPAC & EMEA regional counterparts for knowledge sharing and communication
Skills You'll Bring
Bachelor’s Degree or similar educational certification
1-2 years of experience in technical support and troubleshooting
Experience working in AdTech industry strongly preferred
Experience working for or with Supply Side Platforms (SSPs) is strong preferred
Experience working in Connected TV (CTV) space preferred
Experienced with Web Developer Tools
Basic HTML, CSS, and JavaScript understanding
Knowledge of ad servers/SSPs (Google Ad Manager, Magnite, Pubmatic)
Familiar with auction based ad-serving methodologies such as Server-to-Server (OpenRTB, Prebid Server, Amazon TAM) and Header bidding (Prebid.js)
Ability to explain technical concepts to non-technical audiences
Excellent presentation skills and confidence when presenting to clients or an internal stakeholder
Detail-oriented, solution-focused, resourceful, and independent
Eagerly pursue new knowledge, solutions, and methods within their domain
What We Offer
At GumGum, competitive base pay is a part of a total rewards package which also includes benefits, an emphasis on recognition, development, and wellness. The reasonable estimated base pay range for this role is from $90,000 - $110,000 annually. The actual amount may be higher or lower. Individual compensation will vary based on factors including, but not limited to, relevant qualifications, work location, and labor market conditions.
The total rewards package offered also includes an employer-matched 401(k) retirement plan, and depending on the role, participation in a bonus, commission, or stock incentive program. Your recruiter can share more specifics during the hiring process. Learn more about our U.S. benefits & perks package at gumgum.com/benefits.
Awards
Shortlisted for Marketing Technology Company of the Year for the 2023 Mumbrella Awards
2024 Winner of 7 BuiltIn Awards on a national, regional, and remote scale - including Remote Best Places to Work at #25 and Best Midsize Places to Work in Los Angeles, CA at #9
Ad Exchanger Programmatic Power Player 2022 and 2021
CTO Hero Award of OTT.X 2023
Digiday Media Awards Europe finalist 2022 and 2021
Finalist for the 2023 AdExchanger Awards Best Video Technology For Media Suppliers
Gold Award at the IAB Mixx Awards in Belgium in the “Best Use of Advertising Technology” category
The Drum Award Digital Advertising: Game-changing Technology for Domino's case study
GumGum is proud to be an equal opportunity employer. At GumGum, we believe in cultivating an environment where our team members can bring their authentic, whole selves to work. Encouraging identity and belonging is one of the many aspects of our culture that makes us stronger as an organization and drives innovation. We are committed to building and delivering a diverse, inclusive, and equitable workforce that is representative of the world around us, where all individuals are treated with respect and dignity - and to act swiftly if this value is ever threatened. We are constantly striving to be better, and we continue to take strategic steps to advance representation.
Learn more about our DEIB programming at gumgum.com/deib
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