Customer Support Engineer - Korea

Can you work and drive legally in Korea?
Ready to make massive impact with microscopic magic?
Are you a Technical Customer Support Engineer with experience of managing high level technical information to support customers? Do you thrive when building and maintaining relationships with customers, and local partners to provide a direct technical link to HQ. We're looking for an energetic problem solver to work from Cheongju-si, Chungcheongbuk-do (Korea), to provide a technical and cultural bridge on service issues between the on site team, customers and UK HQ. Read on....
Reward and Benefits:
£40,000-50,000 (depending on experience)
25 days annual leave, death in service and private health care benefits, personal pension contributions of 4% with salary sacrifice and a generous EMI Share scheme
Our HQ, based in Abingdon, Oxford, UK, is home to a high calibre team of 100 plus people and we are growing fast. We are backed by global financial and industry investors including Applied Ventures, the strategic venture arm of the industry leading equipment company.
A typical week for a Technical Customer Support Engineer could look like this:
Spending time at customer sites installing products and keeping everything running smoothly.
Providing support both remotely and on-site — doing maintenance, checking performance, hunting down faults, repairing issues, and fitting product upgrades.
Training, mentoring, and coaching distributor service teams so they’re confident and capable.
Keeping an eye on product performance and up‑time across all locations.
Building solid relationships with customers and distributors, constantly gathering their feedback and priorities.
**Most of the week is spent in the Republic of Korea, with occasional travel (under 20%) around Asia and to the UK.
Who we are looking for:
To succeed as a Technical Customer Support Engineer, we do need you to have experience of:
Experience in an electronic based, high value capital equipment sector, such as semiconductor, scientific instrument, medical device, or other high value instrumentation environments
At least 2+ years’ experience working in a Product Support team or Service & Repair role.
Experience in a customer-interfacing role.
High standard of written and spoken Korean and English
Analytical yet innovative mindset with ability to work in pressurised environment
Able to travel at short notice and respond to customer enquiries outside of usual working hours
Nice to have:
Previous experience with Semiconductors equipment, lasers, optics or precision motion systems including fault finding at a system level.
Education / Qualifications:
Either an Engineering or Physics degree or similar, or a clear equivalent path through relevant apprenticeship or accumulated experience.
We look for these attributes for our team:
Self-management: Able to work independently, setting priorities for own work based upon the company goals and targets.
Teamwork: Engages with other members of the company to bring the best solutions to the problem. Recognise the value that fellow company members bring to enhance own abilities. Supports colleagues with their tasks when critical to the company goals.
Impact and Influence: Establishes themselves as the knowledge centre in their own field.
Ownership & Initiative: React and address both short- and medium-term issues and proactively takes action to solve them.
Results Orientation: Focus on the company goal, avoid distraction, making timely decisions to achieve the target.
A bit about us:
Infinitesima is a privately owned company founded in 2001, as a spin-out of the University of Bristol, by CTO Professor Andrew Humphris. Our dynamic team of scientists and engineers is focussed on enabling the next generation of semiconductor devices through delivery of innovative products to customers around the world.
Our strength lies in the varied perspectives that come from different cultures, experiences, and identities. We believe that true innovation is fuelled by collaboration, locally and globally. We strive to foster an environment where everyone can contribute meaningfully and thrive. If you require adjustments to take part in the recruitment process, please let us know, we’ll do our best to support you.
Note to recruitment agencies: Infinitesima Ltd only works with approved agencies and does not accept unsolicited agency CVs. Please do not submit candidate details in response to this advert, or to any Infinitesima Ltd employees. Infinitesima Ltd is not responsible for any fees related to unsolicited CVs.