Manager Guest Services

Manager position will be over Guest Services at High Point Medical Center, Lexington Medical Center and Davie Medical Center.
Pay Range
$35.50 - $53.25
Essential Functions
Assists in the identifying, implementing and evaluating of departmental goals, objectives, organization staffing, budget performance standards and quality improvement initiatives for departments.
Teams with department managers to develop and manage the annual budget. Responsible for identifying, developing and ensuring the use of cost effective measures to meet the patient, family, guest, visitors and staff needs to ensure excellent customer service and financial viability.
Monitors FTEs, salary, non-salary and overtime expenses incurred as part of the overall operating budget and works to contain cost wherever possible.
Shares the responsibility of on-call pager for the department, including scheduled weekend and/or evening on-call status.
Assists with the implementation and supervision of all Joint Commission, Advocate, and departmental standards as they apply to the department including, but not limited to, personnel files, job standards, annual in services, education, training, reports and documents.
Oversees operation of automated patient transport dispatch system and visitor management system.
Assists in development and implementation of policies and procedures regulating use of both systems for all hospital staff.
Communicates effectively with all members of the healthcare team and community to promote customer service and maximize customer satisfaction.
Promotes educational opportunities for continuing education for the department.
Ensures adequate equipment and supplies for departmental usage.
Physical Requirements
Must be able to move about the Advocate facilities. Works in a well lighted, climate controlled, fast pace healthcare office. Must lift a minimum of 25 pounds and exposure to hazardous material. Promotes a safe environment and performs all work related job responsibilities in a safe manner.
Education, Experience and Certifications
Bachelor's Degree required. 1 year of progressive management experience in a healthcare environment or hotel industry required.
Our Commitment to You:
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
Compensation
Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Benefits and more
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
About Advocate Health
Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.