Triage Registered Nurse (RN)- Atrium Health Outpatient Neurology South Park

Atrium Health Neurology South Park is a leading outpatient neurology practice dedicated to delivering exceptional, patient‑centered care for children and adults with a wide range of neurological conditions. Our team utilizes advanced diagnostics, evidence‑based treatments, and a collaborative approach to care for patients with stroke, seizure disorders, multiple sclerosis, neuropathy, movement disorders, migraines, dementia, developmental neurological concerns, and other complex conditions.
Our practice also offers specialized programs such as neurodiagnostic testing (EMG and EEG), botulinum toxin injections for migraines and movement disorders, and patient education and support for chronic neurological conditions.
We’re Looking For:
We are seeking a dedicated and experienced Registered Nurse (RN) to join our team full-time. Ideal candidates will have experience in one or more of the following areas:
Experience in neurology, primary care, or specialty medicine preferred
Strong communication, assessment, and organizational skills
Ability to work effectively in a fast‑paced outpatient environment
Requirements:
Completion of an accredited or approved program in nursing
Registered Nurse license issued by the state in which the teammate practices
Minimum of 1 year of RN experience preferred
Current certification in BLS required.
Strong clinical judgment, communication skills, and a team-oriented mindset
BSN preferred
Position Details:
Weekday hours between 8:00a and 5:00 PM
Competitive compensation and a supportive work environment focused on patient care and safety
What You’ll Do:
In this role, you will serve as a key clinical resource for our Neurology practice by providing expert phone triage support to patients, caregivers, and community partners. You will use your clinical judgment to assess symptoms over the phone, prioritize patient needs, and ensure timely and appropriate escalation to providers. Your work will help streamline care, enhance patient safety, and support smooth communication across the care team.
Primary Responsibilities:
Conduct telephone triage for neurology patients using evidence‑based protocols and critical thinking to determine the urgency of symptoms and the appropriate next steps.
Collect thorough patient histories, assess presenting concerns, and provide clear education, instructions, and follow‑up expectations.
Coordinate care by routing messages, managing requests, and collaborating closely with neurologists, advanced practice providers, and clinical support staff.
Document all interactions accurately in the electronic medical record to support continuity of care.
Manage high volumes of incoming calls while maintaining compassionate, patient-centered communication.
Support patient access by assisting with scheduling needs, medication refill processes, and test/result-related inquiries as appropriate.
Additional Duties:
Occasionally provide assistance with clinic flow, which may include rooming patients, supporting providers during clinic sessions, reinforcing education, or addressing urgent patient needs onsite.
Participate in quality improvement initiatives, teamwork huddles, and process refinement efforts to enhance patient experience and clinic efficiency.
Our Commitment to You:
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
Compensation
Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Benefits and more
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
About Advocate Health
Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.