Clerk Receptionist/Dispatcher-Advocate Christ Hospital & Medical Center FT 3pm to 11 pm

Major Responsibilities:
Performance of work order receipt and dispatching activities
1)Receive work orders
2)Identify and notify appropriate staff
3)Notify requestor of unscheduled delays, as needed
4)Maintain log identifying work locations of department staff
5)Acts as a liaison between departmental staff and requester
6)Page staff, as needed
7)Maintains daily logs
8)Dispatches departmental staff
Coordination of office activities
1)Answers phones, takes messages, and routes calls to appropriate individual(s)
2)Open and close EVS work requests, as needed
Participation in various modes of job training and/or supplemental classes to enhance existing abilities and acquire new skills
1)Receives CQI, fire safety, hazard communication, safety, infection control, and skill enhancement training
2)Practices proper safety techniques in accordance with hospital policies and procedures, and local, state, and federal regulations
3)Maintains knowledge base regarding equipment operations and/or safety issues. Attends educational events, staff meetings, and off-campus educational seminars
4)Maintains professional and courteous manner
5)Promotes patient safety by reporting of issues through established channels and participating, as requested in safety initiatives
Implementation of CQI/PI (Continuous Quality Improvement/Performance Improvement), and OI (Operational Improvement)objectives
1)Assists facility and department with accomplishment of CQI/PI and OI goals
2)Supports system, medical center, and department CQI/PI and OI goals
Advocate Healthcare holds accountable each and every associate to uphold the highest degree of customer service as outlined in the Service First Expectations in all aspects of their daily work. Accountabilities include:
4)Remind co-workers when personal attitude or actions are inconsistent with these standards
5)Report instances of excellence and non-compliance to the attention of the appropriate supervisor or department head
1)Demonstrates excellent customer service performance
2)Aware of and concerned with personal attitude and actions that affect patients, other customers, and associates
3)Ensure that personal attitude and actions are consistent with the standards contained within the Service First Expectations
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
Our Commitment to You:
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
Compensation
Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Benefits and more
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
About Advocate Health
Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.