Desktop Engineer

TRG Screen is looking for a highly motivated and enthusiastic Desktop Support Engineer to join our IT team in Bangalore. This is an excellent opportunity for a junior professional to gain hands-on experience in a dynamic IT environment.
You will be responsible for providing essential technical support to our employees, ensuring the smooth operation of their software, and network connectivity.
Your problem-solving skills and customer-centric approach will be crucial in maintaining a productive work environment.
Responsibilities:
User onboarding & offboarding management
Ensure asset readiness by installing hardware, operating systems and application software.
Ensure the checklist is followed and confirm the system is hardened.
Handling of L1 & L2 tickets within the targeted SLA
Configuring customer-specific tools and accesses
Troubleshooting and fixing HW & SW related issues by coordinating with vendors if needed.
Upgradation of HW & SW when needed.
User data backup
Performing periodic audits for HW & SW assets
Asset tracking and managing the asset inventory.
Management of asset life cycle
Ticket management in ITSM ticketing tool based on ITIL standards.
Adherence to IT&IS policies and processes.
Basic troubleshooting of IT software & hardware
Learning and troubleshooting new tools and services
Understanding user problems and resolving issues within the defined SLA
Ready to adopt any new technology.
Knowledge of SOP preparation.
Qualifications and Experience:
Any bachelor's degree or diploma in Computer Science/Information Technology, or a related field is preferred.
Proven experience (2+ year) in desktop support or related IT roles.
Strong knowledge of desktop operating systems (Windows) and common software applications.
Familiarity with basic network configurations.
Excellent problem-solving and analytical skills.
Customer service-oriented with the ability to provide a high level of end-user support.
Soft Skills:
Strong communication and interpersonal skills, with the ability to explain technical concepts clearly.
Patience and empathy when dealing with end-users, ensuring a positive support experience.
Ability to work independently, manage tasks efficiently, and collaborate effectively within a team.
Adaptability to new technologies and a dynamic IT environment, with a willingness to learn continuously.