Executive, Digitalisation & IT Ops

WHO WE ARE:
*SCAPE Co., Ltd. is a non-profit organisation, a registered charity, and an Institution of a Public Character that engages and nurtures youth by developing their talents. At *SCAPE, we offer a holistic network of programmes, communities, and facilities to support youth in their pursuit of interests and passion areas. Together with our partners, we inspire and empower our youth to discover boundless possibilities.
YOUR ROLE:
Reporting to the Assistant Director, Digitalisation & IT Ops, you will manage our IT infrastructure, oversee daily IT operations, manage resources, and drive continuous improvements within the IT department and *SCAPE team. Working with all teams, you will support the integration of emerging technologies, optimise IT processes, and foster a culture of continuous learning and technology adoption.
YOU WILL BE WORKING ON:
DIT Strategy
Collaborate with cross-functional teams to brainstorm, develop and implement innovative digital solutions
Support the development and implementation of digital projects from concept to execution. This includes the creation of prototypes, wireframes, and mock-ups to visualise digital concepts
IT Operations & Cybersecurity
Support operation and upkeep of IT infrastructure, including network, systems, software and applications, data storage and backup, and security, in coordination with relevant internal and external parties
Act as a key point of coordination for IT operations and helpdesk matters, assisting in the triaging and follow-up of issues with vendors and service providers
Assist in IT asset procurement, inventory tracking, and disposal processes, ensuring proper documentation and compliance
Support digitalisation initiatives within the infrastructure domain, including implementation and adoption of approved systems and tools
Assist in the planning and delivery of basic IT familiarisation and user guidance for end users
Provide support in budget planning related to IT initiatives and operations
IT Policies & Administration
Support the Head of Department in:
Support vendor coordination, including monitoring project delivery, maintenance services, and software licence renewals
Assist in the development and upkeep of IT policies and standard operating procedures, and support their implementation across the organisation
Team Management & Internal Collaboration
Contribute to the development and execution of *SCAPE’s overall strategic plan and vision
WHO YOU ARE:
At least 1 year of relevant working / internship experience in IT operations, system administration, or technical support will be advantageous
Fundamental knowledge of networking fundamentals (LAN, WAN, VPN, firewalls, DNS)
Experience with troubleshooting hardware, software, and network-related issues
Familiar with Windows, Office 365, mobile device management, IT service management (ITSM) tools and ticketing systems, and SharePoint frameworks
Experience coordinating with IT vendors for troubleshooting and project execution
Passion for digital innovation and technology trends
Proficiency in programming languages such as HTML/CSS, JavaScript, Python etc