Customer Support Specialist (B2B & Saas)

About EviSmart™
EviSmart™ is reimagining the future of dentistry through AI-powered workflow automation and CAD design outsourcing. Trusted in over 26 countries, our mission is to make dental care smarter, faster, and better — and we’re achieving it through powerful technology that connects dentists, labs, and manufacturers worldwide.
But world-class technology is only as strong as the people who support it — and that’s where you come in.
What You’ll Do
Customer Support & Issue Resolution
Serve as the primary point of contact for customer support via email, phone, and chat.
Troubleshoot technical and product issues, guiding users through platform features with clarity and confidence.
Escalate product feedback, bugs, and blockers to the appropriate internal teams promptly.
Deliver fast, accurate, and empathetic support to resolve customer concerns.
Perform the foregoing responsibilities in Nimbyx’ affiliates or partner companies pursuant to assignment, secondment, or transfer as deemed necessary by management with adequate notice.
Documentation & Process Improvement
Maintain and update customer-facing documentation and internal support knowledge bases.
Identify and contribute to improving support processes and tools for efficiency and scalability.
Collaborate cross-functionally with product, engineering, and operations to enhance the customer experience.
Customer Training & Empowerment
Deliver training sessions, onboarding, and product demos to empower users.
Educate customers on best practices to maximize product value.
Support customers in building confidence with features through proactive guidance and hands-on education.
Other
Take ownership of special projects and ad-hoc assignments as required.
What We’re Looking For
2+ years of proven experience in SaaS or B2B customer support.
Strong communication and problem-solving skills with the ability to explain technical concepts to non-technical users.
Proficiency with tools such as Zendesk, HubSpot, Jira, and other collaboration platforms.
Comfort working with complex platforms and support systems.
Excellent organizational, multi-tasking, and detail-oriented approach.
Ability to manage confidential information with discretion.
Proactive mindset with the ability to anticipate problems and resolve them before escalation.
Calm, empathetic, and solution-oriented attitude under pressure.
Why Join Us?
Meaningful Impact: Play a vital role in improving dental care through technology that empowers professionals worldwide.
Team Culture: Join a collaborative, global team that values empathy, ownership, and continuous learning.
Room to Grow: Develop your career in a supportive environment with opportunities for growth and professional development.
Perks That Matter: Competitive compensation, bonuses, comprehensive health insurance, and generous paid time off.
Ready to make an impact?
If you’re passionate about helping customers succeed and want to be part of a fast-growing health tech company, we’d love to hear from you.
Apply now and help us shape the future of smarter dental care at Nimbyx.