Head of Manufacturing Operations

About This Opportunity
EviSmart™ operates one of the world's largest dental CAD design centers, serving laboratories across 28 countries with overnight turnaround for crowns, bridges, implants, dentures, aligners, and appliances. Our Manila Design Center powers this global operation 24/7.
We're seeking a Head of Manufacturing Operations to lead our next growth phase. You'll own production output, quality metrics, and capacity planning while integrating AI automation into our workflows. Your mission: scale volume without proportionally scaling headcount.
This isn't traditional manufacturing management—we're building a human-AI hybrid factory, and you'll shape the future of dental manufacturing.
What You'll Own
Production Operations
Manage daily CAD production across all product categories: fixed prosthetics, removables, implants, orthodontics, and appliances
Oversee 24/7 shift operations delivering follow-the-sun service to global customers
Drive key quality metrics including first-pass acceptance rate, remake rate, and turnaround time
Build capacity models that predict staffing needs from volume forecasts
AI Integration
Integrate AI-assisted design tools into production workflows
Design hybrid workflows where automation handles routine cases and designers focus on complex artistry
Collaborate with Product and Engineering teams to enhance automation effectiveness
Reduce production time through automation of case routing, QC, and validation
Team Leadership
Lead 150+ CAD designers organized into customer-dedicated teams
Develop career progression frameworks and skill development programs
Drive productivity metrics: output per designer, rework rate, and skill certification
Partner with Recruiting to build talent pipelines
Customer Quality
Ensure compliance with customer-specific design preferences and requirements
Build feedback loops that translate quality issues into designer training
Implement QC validation systems for scans and prescriptions
What You Bring
Required
8+ years in operations/manufacturing leadership, including 3+ years managing teams of 100+
Proven success running 24/7 production operations with measurable quality and efficiency improvements
Hands-on experience implementing automation or AI into production workflows
Strong analytical capabilities—you build dashboards, track KPIs, and make data-driven decisions
Comfort working cross-functionally with technical teams in Engineering and Product
Preferred
Background in dental, medical device, or precision manufacturing
Experience with CAD/CAM software or design outsourcing
Knowledge of Lean, Six Sigma, or operational excellence methodologies
Track record in high-growth tech environments
Cultural Alignment
You ship first and iterate—process serves outcomes, not the reverse
You thrive in ambiguity and greenfield environments
You're metrics-obsessed but never lose sight of the human element
You communicate directly with zero tolerance for politics or surprises
What We Offer
Competitive salary + performance bonuses tied to production metrics
Opportunity to build and scale a category-defining operation
Direct partnership with executive leadership
Work at the cutting edge of AI and manufacturing
Comprehensive HMO coverage, leave benefits, and professional development support
Why This Matters
The dental industry faces a global workforce crisis with thousands of unfilled technician positions. Labs can't hire fast enough to meet demand. We're building the infrastructure that solves this problem. The leader who succeeds in this role will fundamentally reshape how dental manufacturing operates.
Ready to Build the Future?
EviSmart™ | Where Dental Work Flows
Vancouver | Manila | Seoul | Shenzhen