Account Manager

Account Manager – Growth & Retention
Are you a relationship-driven sales professional who enjoys helping clients grow their business while driving commercial results?
We’re looking for an Account Manager to join a high-performing team in Sydney, working with high-value clients on one of Australia’s leading online platforms for trades and home services.
In this role, you’ll manage and grow a portfolio of tradie businesses, helping them maximise their marketing campaigns, improve ROI, and scale their businesses through the platform.
This is the perfect opportunity for someone who enjoys building relationships, analysing campaign performance, and driving growth through smart, solution-focused conversations.
What you’ll be doing
Managing a portfolio of tradie clients, focusing on growth, engagement, and retention
Providing strategic advice to help clients maximise campaign performance and ROI
Educating customers on best practices for online marketing and lead generation
Running onboarding calls for new clients and helping them get the most from their campaigns
Handling inbound client enquiries and building strong ongoing relationships
Executing outbound campaigns to upgrade clients into higher-tier product plans
Monitoring campaign performance and providing data-driven recommendations
Supporting retention efforts, including proactive engagement and collection calls when required
Collaborating with Product and Marketing teams to advocate for customer needs
What’s in it for you
Competitive salary + commission structure + super
Sydney CBD office with a high-performing and supportive team environment
Career growth opportunities with a fast-growing Australian tech platform
Ongoing training and development to strengthen your sales and account management skills
Opportunity to work with small businesses across Australia and help them grow
What we’re looking for
2+ years experience in Account Management, Sales, Customer Success, or Customer Service
Exposure to a target-driven or KPI-based environment
Strong communication skills with the ability to influence and build trust with customers
A customer-first mindset and ability to understand client business goals
Confidence interpreting campaign performance and providing recommendations
Highly organised with strong time management and problem-solving skills
Experience with Salesforce, online marketing, or digital campaigns is a bonus
If you enjoy building relationships, helping businesses grow, and working in a fast-paced commercial environment, we’d love to hear from you.
Apply today and take the next step in your Account Management career 🚀