Customer Service Advisor

Benefits!
Onsite opportunity in Geelong starting 07th April 2026
Above award hourly rate of $44.43 + Super
Get your foot in the door with one of Australia's leading Health Insurance Brands!
Your Next Role:
Passionate about delivering exceptional customer experiences? Love supporting customers through the good and bad? We've got you covered.
3 month temp contract working on the Rate Review team (may be potential to extend or go perm thereafter dependant on business needs and performance)
Mon-Fri 8.30-5pm onsite in a modern and bright office (consistent full time hours each week)
Inbound contact centre role assisting existing member inquiries regarding rate changes on their Health Insurance policy
Multi-channel customer service across phone, email and live-chat
Problem solving both straightforward and complex customer queries often in vulnerable situations
Applying empathy and active listening in order to provide an exceptional member experience
Training Programme:
4-6 week training programme to get you set up in the role
Starting off in classroom based training, then eased into phone calls with team leader support. Training will be a blend of classroom learning, then putting learnings into practice, and back to classroom to gradually learn the various aspects of the role
Supportive and bubbly team environment
What You Need:
Minimum of 1 year recent experience handling complex inbound calls (healthcare industry is a bonus)
Confidence in working with numbers and maths
Full-time availability across Mon- Fri
Happy to work onsite in the Geelong office
Can do attitude and resilience
Exceptional communication skills both verbally and written
Double Vaccination is requirement of this employer
What is Weploy?
Weploy is an award-winning innovator in placing talented individuals into Customer Service roles.
We have placed people in some of the biggest and fastest-growing businesses across Australia.
We match top-quality, ready-to-work candidates with major clients across tech, insurance, retail, and many more industries!
We’re looking for motivated, enthusiastic, customer-focused individuals with at least 1 year of contact centre experience from the last two years to join the amazing team at GMBHA Insurance based in Geelong.
What Next?
Apply now and kick start your Weploy journey with one of our dedicated Talent team members!