Hardware Support Engineer II (Mobile Device Management)

Hardware Support Engineer II (Mobile Device Management)
Location: Jacksonville, FL or Denver, CO (Preferred)
We exist to transform our customers and change lives
Who We’re Looking For
We're seeking a mobile device management technical specialist with warehouse, manufacturing, data collection, WMS and ERP experience to support its United States region. This person will manage multiple MDM/EMM/UEM based platforms for RF-SMART customers. He or she will also perform implementation assistance to enroll equipment into MDM’s, and proactively engage with customers to share best practices and recommended maintenance that needs to be undertaken. This person will be part of the RF-SMART Hardware team as a mobile device management specialist and will help set the direction of MDM support and usage for external customers.
What You'll Do :
Solution Design & Demonstration (Primary Focus)
Deliver tailored product demonstrations that showcase how RF-SMART hardware solves specific customer pain points and drives business outcomes
Design custom hardware solutions aligned to prospects' unique warehouse and manufacturing environments
Configure and provision demonstration equipment, including AIDC hardware, label printers, and Telnet software (Velocity, StayLinked)
Act as the technical voice throughout the sales cycle, translating customer requirements into actionable solutions
What You Bring :
Required Qualifications
3+ years of experience with one or more Mobile Device Management or Unified Endpoint Management tools including either SOTI Mobicontrol or 42 Gears
Experience with end user technical support
Experience supporting Android devices via MDM tools
Skilled in working in complex environments with Customers and Partners
Strength in balancing numerous projects
Strong desire to learn
Comfortable working onsite and independently
Excellent communication skills
Bonus Points For
Extensive warehouse and manufacturing operations experience
Mobile Device Management (MDM) software expertise
Wireless networking knowledge, including site surveys and installation (Cisco, Aruba)
Experience with ERP platforms (Dynamics AX, NetSuite, Oracle Cloud, JDE)
What Sets You Apart :
You're the person who has:
Experience with AIDC Barcoding Hardware (Honeywell, Zebra, Datalogic)
Experience with WMS and/or wireless data collection solutions
Experience in warehousing and manufacturing
Experience supporting warehouse label printing
Knowledge of Wireless Networks including site surveys and wireless network installation (Cisco, Aruba)
Why You’ll Love It Here: Working at RF-SMART means joining a culture that values growth, collaboration, and innovation. As a Hardware Support Engineer, you'll work alongside a passionate team dedicated to making a difference—both for our customers and our employees.
Employer does not sponsor applicants for employment visa status (e.g. H-1B visa status). We are not able to support STEM OPT/EVerify at this time.
General Information: The above noted job description is not intended to be an exhaustive list of all duties and responsibilities that may be assigned, but rather to give a general sense of the responsibilities and expectations of the job. As the nature of business demands change so, too, may the essential functions of this specific position and/or the skills and abilities required. RF-SMART is an Equal Employment Opportunity (EEO) employer.
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