Technical Customer Success

About EON
EON is building a modern, cloud-native data protection platform designed for today’s infrastructure. We help companies protect and recover their data at scale—without legacy complexity. Our customers are technology-forward teams dealing with real production challenges across cloud, data, and security.
We’re a hands-on company that values ownership, technical depth, and people who want to build and improve things end to end.
About the Role
We’re looking for a Technical Customer Success Manager with strong cloud and infrastructure experience and a commercial mindset. This is a deeply technical, hands-on role—not a project management CSM position.
You’ll own the full customer lifecycle, from technical onboarding through adoption, expansion, and renewal. You’ll work directly in customer cloud environments, build lightweight technical solutions, and help customers get value from EON quickly, while identifying opportunities to grow the relationship.
The role reports to the Head of CS & Support and works closely with Sales Engineering, Product, and Engineering.
What You’ll Do
Own technical onboarding for new customers, including cloud environment setup, demos, and implementations
Build scripts, configurations, and small technical solutions to accelerate time-to-value
Serve as the primary technical contact for a portfolio of enterprise customers
Run ongoing check-ins, QBRs, and executive reviews to drive adoption and identify risks
Troubleshoot and resolve complex issues with Support and Engineering
Own renewals and renewal forecasting for your book of business
Identify and qualify expansion opportunities (upsell, cross-sell, new use cases)
Partner with Account Executives on account planning and growth
Work with Sales Engineers during pre-sales and expansion cycles
Bring structured customer feedback to Product and Engineering
Help build scalable CS processes, playbooks, and documentation
What You’ll Bring
3+ years in a technical, customer-facing role (CSM, TAM, Solutions Engineer, or similar)
Strong hands-on cloud experience and comfort working directly in customer environments
Ability to write scripts (Python, Bash, PowerShell) and work with Terraform
Experience supporting enterprise customers and complex organizations
Background in data protection, backup, disaster recovery, analytics, or AI/ML infrastructure
Strong communication skills with both technical and business stakeholders
Commercial mindset and comfort driving renewal and expansion conversations
Willingness to travel occasionally for customer meetings
Nice to Have
Experience with cloud-native backup or data protection solutions
Familiarity with CRM and CS tools (Salesforce, Gainsight)
Proven success with renewals and expansions
Startup experience and comfort building processes from scratch
Why EON
At EON, you’ll work closely with customers on real technical problems, have direct influence on the product, and take ownership in a growing company. If you enjoy deep technical work, customer impact, and building from scratch—we’d love to talk.
Compensation: $150K-$200K Base + Commission Structure
Benefits:
Competitive Salary & Equity
401(k) Program & Company Match
Health, Dental, Vision, and Life Insurance
Short Term and Long Term Disability
Commuter Benefits
Autonomous Work Environment
In-Office/Home Office Setup Reimbursement
Time Off (PTO) + Holidays
In-Office Perks