Enterprise Technical Account Manager, AMER

ABOUT TALON.ONE:
Talon.One is the most powerful incentives engine that unifies loyalty, promotions and gamification into one holistic platform. Backed by enterprise-grade security and scalability, Talon.One empowers companies to build personalized, profitable promotions and loyalty programs using any data.
Today, over 250 of the world’s most-loved brands including Adidas, Sephora and Carlsberg work with Talon.One to drive deeper engagement and lasting loyalty with their customers.
ABOUT THE ROLE:
Join our team as an Enterprise Technical Account Manager at Talon.One, where you'll play a key role in driving the success of our API-first promotion engine for our enterprise clients across the growing Americas region. You’ll take ownership of the technical integration process, ensuring our platform fits seamlessly into each client’s ecosystem. As the technical lead for your portfolio, you'll proactively monitor API usage, resolve recurring issues, and manage escalations in close collaboration with our Engineering and Customer Success teams.
You’ll lead onboarding design, manage expectations, and deliver consistent value that boosts retention, growth, and satisfaction. In this strategic role, you’ll also explore new tech partnerships and integration opportunities that expand our ecosystem and unlock more value for our customers.
ABOUT THE TEAM:
Our global team of 15+ Technical Account Managers is spread across the world, including EMEA, US, and APAC. We always strive for a seamless client onboarding and bug-free integration, while balancing ever-changing client requests on a daily basis. Our team works closely with Customer Success Managers and the development team, enabling us to act as consultants to all parties involved in the client onboarding journey. Ultimately, handling expectations related to the integration of our platform is where we drive value for our clients & our company.
Our team is defined by our commitment to mutual support and our dedication to deep problem-solving. These qualities are essential in future teammates in order for us to continue building on our strengths.
The estimated total compensation for this role is $115,500, though actual compensation may vary depending on factors such as relevant experience, skills, qualifications, certifications, and location. The salary range is subject to change and may be adjusted at any time.
This is a remote role; however, you must be located within commuting distance of one of our US hubs: New York, Denver, or Boston.
ONCE YOU ARE HERE YOU WILL:
Take ownership of the integration process of our API-driven platform with our clients' ecosystem
Troubleshoot repeat technical issues and drive issue escalation and problem elimination
Own and manage a book of assigned customers, including Enterprises, with a focus on the customers' API usage, ensuring retention, growth, and overall customer satisfaction
Work together with Customer Success Managers and our Engineering team towards providing great client service
Find new technology partners and integration possibilities
Manage customer expectations and lead them to customer satisfaction
Design Customer Onboarding Processes
Work with support on escalated tickets
WHAT WE NEED YOU TO BRING TO THE TABLE:
4+ years of previous experience working as a Technical Account Manager, Integrations Consultant, or other related role
Experience with full ownership of complex API integrations for assigned accounts
Demonstrated ability to successfully handle the demands of Enterprise accounts, including complex stakeholder management
Proven experience with SaaS based products
High level of problem-solving attitude in a troubleshooting environment
Excellent written communication skills with the ability to explain complex topics in easily understood and concise language to both technical and non-technical professionals
Excellent customer focus with a polite, patient, caring, calm and always professional demeanor
Analytical understanding with a high focus on data-driven decision making
WHAT'S IN IT FOR YOU:
Learning budget and LinkedIn Learning
Competitive salaries & 401(k) plan w/match
Medical, dental, & life insurance
Flexible PTO
Mental health support with Nilo.health