Principal Solutions Architect, APAC

ABOUT TALON.ONE:
Talon.One is the most powerful incentives engine that unifies loyalty, promotions and gamification into one holistic platform. Backed by enterprise-grade security and scalability, Talon.One empowers companies to build personalized, profitable promotions and loyalty programs using any data.
Today, over 250 of the world’s most-loved brands including Adidas, Sephora and Carlsberg work with Talon.One to drive deeper engagement and lasting loyalty with their customers.
ABOUT US:
As Principal Solutions Architect at Talon.One, you will be leading enterprise-level API integrations. This role focuses exclusively on delivering complex integrations, which often span over a couple of months due to their complexity. You will lead the charge on these initiatives, collaborating closely with cross-functional teams while acting as a trusted advisor to ensure customer success.
While you won't have direct reports, you'll be in a unique position to mentor and share your expertise with the Technical Account Management (TAM) team, shaping both technical and project management best practices. This is a rare opportunity to make a significant impact, allowing you the freedom to define the role while driving excellence in integrations.
This is a remote role based in India and requires occasional travel, estimated at 10%-20% of the time.
ONCE YOU ARE HERE YOU WILL:
Lead the design and implementation of large-scale API integrations, ensuring alignment with customer goals and our platform capabilities while mitigating risks
Collaborate with implementation partners and system integrators (SIs) to ensure their approach aligns with best practices and effectively represents the customer’s interests
Oversee project planning, resource allocation, and timelines for enterprise-level integrations
Collaborate with customers and internal teams to define scope, milestones, and deliverables
Evaluate partner performance post-project completion and share insights with relevant internal teams for continuous improvement
Serve as a trusted advisor to enterprise customers, offering tailored solutions and long-term architectural strategies
Analyze, troubleshoot, and improve the performance of deployed integrations, ensuring sustained success post-implementation
Mentor Technical Account Management team members on technical and project management best practices to elevate team capabilities
WHAT YOU SHOULD BRING TO THE TABLE:
10+ years in a technical or customer-facing role (e.g., Solutions Architect, Technical Account Manager) with enterprise customers
Experience with API-based SaaS products, system architecture, and modern cloud platforms (GCP, AWS, Azure)
Background in martech, CDP, customer engagement platforms (email, push, CDP), and/or e-commerce ecosystems
Proven ability to lead large-scale projects, manage resources, and mitigate risks while delivering on timelines
Strong communication skills for explaining technical concepts to diverse and senior stakeholders
A data-driven approach to troubleshooting and resolving complex technical challenges
Effective cross-functional team collaboration and a mentorship-oriented mindset
WHAT'S IN IT FOR YOU:
85,000 INR annual learning budget and full LinkedIn Learning access
30 days of annual leave, plus extra paid days for your birthday and moving day
25,000 INR home office setup budget, a 4,000 INR monthly home office allowance
Freedom to work from abroad for up to 90 days worldwide!
WeWork On-Demand access for flexible workspace solutions
Mental health support with nilo.health
We offer extensive health insurance through Plum