Senior Appointment Setter / Outbound Caller

About the Company:
Our client is a pioneering business platform reshaping the creator economy, starting with the health & fitness sector. Empower fitness creators worldwide to scale their impact, grow their businesses, and transform lives.
With clients generating millions using our software and business model, success is directly tied to our creators’ success, meaning every conversation, connection, and booked appointment matters.
Job Purpose:
Your primary role is to secure qualified appointments for the Sales Team by calling leads from our database prioritising the newest leads and engaging them in a warm, friendly, and professional manner.
The role will focus on contacting and converting warm inbound leads into booked appointments, as well as making outbound calls to the existing company database. The company receives enquiries per month through social media marketing. These enquiries need to be followed up by phone to secure appointments. Between inbound lead calls, the role will also involve proactive outreach to the database.
Your focus is to help potential clients schedule a time to discuss their needs, goals, and business growth plans with our Sales Team.
Duties & Responsibilities: Lead Engagement & Calling
Call leads daily using Close.io dialer (or similar calling software)
Engage prospects in a polite, friendly, respectful, and welcoming manner.
Clearly introduce MacroActive and guide conversations naturally and confidently.
Identify prospects who are open to discussing their business goals and online growth opportunities.
Use Gong (or similar call-recording software) for call recording, coaching, and performance tracking.
Appointment Setting
Secure 45-minute appointments for the sales team.
Match each prospect with an available Sales Team calendar slot.
Confirm appointments and ensure prospects know who they’ll be speaking with and why.
Send reminders and follow-up messages on the day of the call.
Act as the liaison between prospect and Sales Team to ensure attendance.
Warm Leads Follow-Ups, CRM & Admin
Follow up with engaged but unbooked prospects. Conduct outbound calls to re-engage warm leads from the 40,000-contact database and secure appointments.
Log all calls, notes, outcomes, and appointment details in HubSpot (or other CRM tools).
Reschedule no-shows or cancellations as required.
Maintain accurate daily records and call disposition tracking.
Team Contribution
Keep the Sales Team calendar consistently filled with high-quality appointments.
Collaborate closely with teammates and communicate updates effectively.
Represent the company with professionalism, positivity, and warmth.
Identify low-quality leads and redirect them to www.VIP.coach when appropriate.
Participate in coaching sessions based on call reviews from Gong.
KPIs (Key Performance Indicators)
Daily outbound call volume
Connection/conversation rate
Appointment booking rate
Show-up rate (attendance)
Conversion rate of booked appointments
CRM accuracy and completeness
Responsiveness and follow-through with prospects
Quality of conversations (Gong call analysis)
Incentives & Performance Rewards
We offer performance-based incentives tied to measurable outcomes
Must-Haves
Fluent English communication (clear, friendly, confident).
Warm, welcoming, and persuasive phone manner.
Comfortable making high-volume outbound calls daily.
Experience with Close.io, HubSpot, Gong or similar tools (preferred).
Highly organised with excellent attention to detail.
Experience in appointment setting, telesales, lead generation, or customer engagement.
Coachable, driven, and motivated.
Reliable internet and professional remote setup.
What Success Looks Like
High daily call volume
Strong engagement in conversations
Quality appointments that show up and convert
Clean, accurate CRM entries
Professional, friendly, and helpful communication
A reliable, proactive team player
Schedule: 6 AM - 3 PM AEST
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.