Customer Success Team Lead

About us:
Betty is an innovative entertainment company pioneering at the intersection of real money online casino and casual mobile gaming. Accredited by the Alcohol and Gaming Commission of Ontario (AGCO) as a B2C operator in February 2023, we've set a new standard in the industry. Our mission is to redefine the online casino experience by offering a uniquely transparent environment where players can relax, unwind, and enjoy themselves safely. We are committed to accessibility, fairness, and inclusivity, fostering a community of like-minded individuals who value ethical gaming practices and prioritize our players' safety and enjoyment above everything else.
Our Values:
We are honest - we value honesty in all aspects.
Bring the Olives - we offer premium customer experience.
Think Big - we believe in always striving for more.
Betty.ca, a scale-up company, is hiring in Sofia, Bulgaria an experienced Customer Success Team Lead to become part of our growing Customer Success team!
Requirements:
Participate in the recruitment, onboarding & training of new hires across the company’s offices
Oversee daily operations in Customer Success
Initiate & conduct regular 1:1 sessions with your team to discuss quality and productivity metrics and overall performance
Managing shifts and ensuring team members' success
Support in the design & induction, and any ad hoc training sessions when necessary in collaboration with the L&D team
Handle escalations within and outside of the Customer Success domain
Ensure consistent application of customer success strategies
Qualifications:
Previous leadership experience
Strong people management and coaching skills
Excellent communication and conflict resolution abilities
Comfortable working with KPIs and optimizing team performance
Experience improving workflows & managing schedules
What we offer:
Competitive salary
Premium Health insurance
Career and skills development opportunities
Fun and collaborative team environment
New modern office space