Fulfillment Supervisor

Role Overview
The Fulfillment Supervisor directs workflow and oversees warehouse associates to ensure productivity, efficiency, and accuracy. You’ll ensure compliance with policies, coach employees, supervise receipt and shipping of merchandise, maintain records, resolve customer issues and ensure high-quality packing for customer satisfaction.
In this role, you will:
Direct, motivate, and monitor the performance of warehouse associates
Suggest and implement modifications to enhance productivity and efficiency
Ensure compliance with policies, procedures, safety rules and DEA regulations
Coach employees for their professional development
Supervise the receipt of merchandise and maintain accurate daily logs
Oversee staff in counting, weighing, and verifying items against relevant documents
Manage the filling and shipping of controlled substances with clerks' assistance
Maintain detailed records of the delivery process and order-filling procedures
Ensure quality packing of items to guarantee customer satisfaction
Interact with customers to resolve delivery or order issues as needed
Work in a dynamic warehouse environment with heavy equipment
Assist in other areas as needed by the Operations leadership team
We are looking for:
2+ years of warehouse leadership experience preferred; knowledgeable of warehouse operations
Effective verbal and written communication skills as a leader
Must be bilingual (English and Spanish)
Strong decision-making and analytical skills
Basic mathematical proficiency
Leadership and coaching abilities
Good interpersonal skills for team collaboration
Strong organizational skills and attention to detail
Proficiency in Outlook, PowerPoint, Word and Excel
Ability to operate a reach truck (may be required)
Availability and willingness to work extended hours and participate in physical inventory as needed
The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Job Duties as documented in this job description are considered “Essential Functions” and have been created by the standards of the Equal Employment Opportunity Commission (EEOC). The standards of the Americans with Disabilities Act (1990) require that employees be able to perform “Essential Functions” of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the “Essential Functions”.
The hiring range for this position is below, plus benefits (401K, paid time off, dental, medical, vision, disability, life insurance options). To determine starting pay within the hiring range, we carefully consider a variety of factors, including primary work location, role/level, a candidate’s skills, experience, market demands, and internal parity. You may reach out to a recruiter for additional information.
Hiring Range:
$26 - $26 USD
GOAT Group represents the leading platforms for authentic sneakers, apparel and accessories. Operating four distinct brands–GOAT, Flight Club, Grailed and alias–GOAT Group has a global community of more than 60 million members across 170 countries.
GOAT is the global platform for the greatest products from the past, present and future. Since its founding in 2015, GOAT has become one of the leading and most trusted sneaker platforms in the world, and has expanded to offer apparel and accessories from select emerging, contemporary and iconic brands. Through its unique positioning between the primary and resale markets, the company offers styles across various time periods on its digital platforms and in its retail locations, while delivering products to over 60 million members across 170 countries.
Established in New York City over 15 years ago, Flight Club revolutionized sneaker retail as the original consignment store for rare shoes. Carrying the rarest exclusives and collectible sneakers, Flight Club has evolved from a one-stop sneaker destination, to a cultural hub for sneaker enthusiasts and novices alike. With three brick-and-mortar locations in New York City, Los Angeles and Miami, Flight Club remains the premier source for authentic, rare sneakers.
Founded in 2013, Grailed is the leading community-driven marketplace for rare luxury, streetwear and vintage fashion. The marketplace was built for enthusiasts, by enthusiasts, and features products from brands including Supreme, Raf Simons, Gucci, Saint Laurent, Balenciaga, Prada and more. With a highly curated selection of resale pieces including inventory exclusive to the platform, Grailed makes fashion accessible.
The company is backed by strategic investor Foot Locker, Inc. as well as some of the leading names in venture capital including Park West Asset Management, T. Rowe Price Associates, Inc., Franklin Templeton, Adage Capital Management, Ulysses Management, D1 Capital Partners, Accel, Andreessen Horowitz, Index Ventures, Matrix Partners, Upfront Ventures, Webb Investment Network and Y Combinator.
GOAT Group will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, if applicable. By applying, you authorize GOAT Group to send you text messages regarding your job application, interview and/or onboarding process, and other job opportunities at GOAT Group. If you are a California resident, please review our California Privacy Rights Notice for Job Applicants. If you are an EU or UK resident, please review our EU / UK Candidate & Employee Privacy Notice.