Product Adoption Specialist

Since our founding in 1996, we have been at the vanguard of financial technology, providing groundbreaking expertise, quantitative analytics and software that redefine pricing and risk management in the financial markets. With the strategic acquisitions of FINCAD, PolyPaths and Kynex, Numerix has further strengthened its leadership position empowering financial institutions worldwide, to transform risk into opportunities with confidence.
As a Product Adoption Specialist, you will drive and execute adoption strategies, deliver comprehensive training, and lead user‑education initiatives to ensure successful utilization of Numerix’s Pricing and Risk solutions across APAC. This position is reporting into Head of Customer Success APAC, as one of the core team members in the region. You will work closely with client segments including—but not limited to—Banks, Securities Firms, Insurance Companies, Investment Managers, Asset Owners, Asset Servicers, and other Financial Institutions. In this role, you will collaborate with Product, Professional Services, and Customer Support teams to continually strengthen client adoption across Numerix’s product portfolio. This position combines client‑facing responsibilities with deep post‑implementation engagement. If you bring knowledge of financial markets—especially derivatives—and a passion for partnering with customers, this is an exciting opportunity to apply your expertise and creativity in a key Customer Success function within our organization.
What You'll Do:
Design and deliver training and enablement content tailored to different customer lifecycle stages, personas, and domain verticals
Develop a deep understanding of customer workflows and pain points, translating Numerix capabilities into integral parts of customers’ day-to-day operations
Drive user adoption by expanding Numerix solutions across core and adjacent user groups within client organizations
Execute training and adoption campaigns at scale across the APAC customer base, measuring outcomes and effectiveness
Assist in designing enablement assets across onboarding, reinforcement, and advanced usage, leveraging scalable formats such as digital content, selfservice resources, and structured learning paths
Contribute to the evolution of Numerix’s enablement framework, balancing hightouch engagement with scalable digital adoption approaches
Deploy and monitor adoption and product utilization metrics to identify trends, feature value, and growth opportunities
Act as the voice of the customer by using metrics and direct feedback to inform Product and Engineering teams
Collaborate with senior Customer Success and Sales stakeholders to align on account strategy and support execution
Assist with the implementation and optimization of tools, processes, and workflows to enable customer success at scale
Measures Of Success:
Success in this role is measured by enablement outcomes and adoption impact in partnership with Customer Success and Sales teams. While this role does not own commercial targets directly, it plays a critical enabling role in improving product utilization, customer satisfaction, and long-term retention.
Growth in product utilization and Numerix adoption across enterprise customers in APAC
Alignment of the product roadmap with APAC customer needs and usage trends
Scaled, repeatable adoption and training capabilities across Numerix
What We're Looking For:
Bachelor’s degree in business, economics, finance, or a technical discipline (e.g., engineering or science)
2+ years of experience in a post-sales, customer-facing role (e.g., Customer Success Manager, Business Analyst, Project Manager) with exposure to derivatives at financial institutions or fintech companies
OR
MBA or Master’s degree in management, marketing, or business analytics
Strong collaboration skills and experience working cross-functionally
Customer-centric mindset with curiosity for complex products and how they deliver value
Excellent communication skills with the ability to engage users and act as an empathetic internal advocate
Full professional proficiency in English
Willingness to travel up to 25%
Extra Credit:
CFA, FRM, or related financial analysis and risk management certifications
Hands on training or enablement experience, including content creation and in-person delivery
Where You’ll Work:
This role will be based out of the Taipei office [4] days a week, unless travelling. Travel (up to 30%) to customer locations and/or other APAC office locations might be required.
An important note on salary:
The annual pay range for this position is based on the preferred primary location of the role which is listed above. If you are applying to this role at a location that is not the preferred primary location, please keep in mind the salary range will vary and may fall outside of what is listed. Base pay offered may vary depending on job-related knowledge, skills, and experience.
Also note that unsolicited contact from third-party recruiters or agencies will not be considered at this time. We respectfully request no outreach from agencies.