HR Employee Experience Senior Manager / Associate Director

Overview:
We are seeking an experienced and dynamic HR Senior Manager/ Associate Director to lead our HR Employee Experience team with a focus on efficiency, effectiveness, and exceptional employee experience delivery. The ideal candidate will possess a strong background in HR problem solving / consulting, HR Shared Service Center management, HRIS management, and a proven track record in driving HR process improvement initiatives. This role requires excellent leadership and communication skills, strategic thinking, and the ability to collaborate with cross-functional teams to deliver HR solutions and services that meet the needs of our organization.
Key Responsibilities:
Leadership and Strategy:
Provide strategic direction and leadership for the Employee Experience Team, aligning operations with organizational goals and objectives.
Develop and implement strategies to optimize HR service delivery, improve efficiency, and enhance the employee experience.
Drive a culture of continuous improvement, innovation, and excellence within the Employee Experience team.
HR Shared Service Center Management:
Oversee the day-to-day operations of the Employee Experience Team, ensuring the delivery of high-quality HR solutions and services to internal stakeholders.
Manage a team of HR professionals responsible for various functions, including HR system management, benefits administration, HR data management, and employee inquiries to support and sustain employee experience.
Establish and monitor key performance indicators (KPIs) to track service delivery metrics and ensure business or organization goals are met or exceeded.
HRIS Management:
Oversee the administration and maintenance of the HRIS system, ensuring data integrity, system functionality, and security.
Lead initiatives to enhance the capabilities of the HRIS system, streamline processes, and leverage technology to improve efficiency and decision-making.
HR Process Improvement:
Identify opportunities for process improvement within Employee Experience / HR Shared Services, leveraging technology and best practices to streamline workflows and enhance productivity.
Lead cross-functional teams to design and implement process improvements, driving standardization and automation where possible.
Monitor and evaluate the effectiveness of HR processes and systems, making recommendations for continuous improvement.
Qualifications:
Bachelor's degree in Human Resources, Business Administration, Information Management, Accounting or related field
8+ years of progressive experience in HR Shared Service Center management, with a focus on HRIS management and process improvement.
Strong understanding of HR processes, policies, and best practices.
Demonstrated leadership experience, with the ability to inspire and motivate teams to achieve results.
Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels of the organization.
Analytical mindset with the ability to interpret data, identify trends, and make data-driven decisions.