Application Engineer

Markforged (NYSE: MKFG) is leading the digital transformation of manufacturing by revolutionizing how engineers and manufacturers create and innovate. Our unique platform combines software, advanced materials (including cutting-edge metal and composite technologies), and industrial 3D printers to deliver strong, functional parts for various industries. We empower customers to overcome supply chain complexities, reduce costs, and accelerate innovation by producing high-performance tools, fixtures, prototypes, and end-use parts in-house.
As an Application Engineer you will focus on servicing Markforged customers primarily in the field, covering the Markforged technology. You will use your technical knowledge and expertise, working with the Sales team during the conversations with customers and partners, to identify opportunities and determine solutions for how the Markforged solutions can enhance and fit into their environments and infrastructure, demonstrating tangible added value for the customer. You will collaborate with, and coach customers and VARs in the effective implementation of the Markforged technology, using the technology to its full potential to achieve customer expectations.
What will you own:
Develop knowledge and competence of a diverse range of technologies and become a subject matter expert (SME) on one or more specific Markforged product(s)
Lead the implementation in the field of Markforged technology, to ensure efficient and smooth operation of the machines / platform which meets the customer expectations
Attend prospect meetings with the Sales team to identify opportunities for the customer, exceeding their expectations and influencing the sales process
Listen, understand and evaluate the customers’ needs to be able to identify appropriate and effective solutions which enhance their experience of the Markforged technology, resulting in increased sales
Execute benchmarking and technical analysis to support and increase the value-add benefit of Markforged technology for our customers
Represent the voice of the customer by encouraging technical feedback which can be reported to Head Office, to enhance the Markforged offering
Support customer-facing demonstrations and presentations and technical demand generation content (blog posts, webinars, whitepapers)
Deliver and coach Technical Training to our customers and VARs in the effective use of Markforged technologies
Identify and contribute to the marketing activities of the team, including creation of customer success stories which will drive business growth
Support peers in attending Markforged and VAR events to generate new leads, create pipeline and promote the positive engagement of Markforged’s Additive Manufacturing platform as a solution
Using your technical expertise to create and improve technical documentation and training material
Provide feedback and support on complex customer cases, driving to successful conclusion
Any other duties as reasonably required
What you have:
Proven experience with customer support, being able to demonstrate your technical knowledge in handling complex problems and providing solutions for the customer, preferably with Industrial solutions using 3D-printing technology, hardware, software or with industrial / capital expense equipment
Self-motivated attitude with the ability to multitask and thrive in an aggressive timeline-driven environment fostering your drive and determination to meet and exceed customer needs
Proven ability to enhance customer relationships to the benefit of the organisation
With the ability to work collaboratively but also independently you will strive to be the best at what you do
Organisational competencies and project management skills to effectively benchmark using your technical expertise to analyse, support and increase the value-add benefit of Markforged technology for our customers
Your communication skills will allow you to foster quick and successful relationships with both internal and external customers which stand the test of time
Demonstrated ability to present to technical knowledge to internal and external stakeholders
Experience with Additive Manufacturing is beneficial
Knowledge of general manufacturing processes and techniques is advantageous
Experience with major CAD software such as Fusion 360, Solidworks, NX is a bonus
Willingness to travel (majorly domestic and occasionally international, up to 60%)
Bachelor of Science, Engineering, business or equivalent experience
Familiarity with e-learning and LMS platforms
Fluency in Salesforce CRM use and reporting
Experience of working with international teams is an advantage
Language competency: Business proficiency in English, one or more European languages such as Italian, German, French, Spanish is of benefit
Salary Range
The pay range for this role is expected to be between 40,199.90 - 47,294 EUR (annually).
Other compensation may include a commission, a comprehensive benefits package and other social benefits. Actual base pay could vary based on factors including but not limited to experience, subject matter expertise, geographic location where work will be performed and the applicant’s skill set. The base pay is just one component of the total compensation package for employees.
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Why Markforged?
Help us reinvent manufacturing.
We are reinventing manufacturing so that engineers can build anything they imagine.
We are one team that wins together!
You will be engaging every day with passionate and dedicated individuals in a collaborative environment working towards making best-in-class products.
To all recruitment agencies: Markforged does not accept agency resumes. Please do not forward resumes to our jobs alias or Markforged employees. Markforged is not responsible for any fees related to unsolicited resumes.
Markforged is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, or disability.
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