CPT-10787 Customer Service Administrator

Job OpeningsCPT-10787 Customer Service Administrator
Apply To Position
APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing. Use any valid email address to log in.
If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.
💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen!
If you're interested in this opportunity, click APPLY TO POSITION to proceed.
********************************************************************
Title: Independent Contractor – CPT-10787 Customer Service Administrator/Business Support VA/Entry-Advanced Level (Remote).
Overview
20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.
We are looking for a reliable and customer-focused Customer Service Administrator to support our property compliance operations. This role involves coordinating health and safety inspections by communicating with tenants, landlords, and service providers while ensuring appointments are accurately scheduled and documented.
The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.
Scope of Services
Contractors will be required to provide services that align with the following client tasks:
Make outbound calls to tenants to schedule health and safety inspections
Coordinate inspection appointments between landlords, tenants, and service providers
Handle tenant inquiries and concerns related to scheduled property inspections
Maintain accurate records of tenant communications and appointment confirmations
Follow up on missed appointments and reschedule as needed
Book jobs and inspections via phone and through our online booking system
Responsible for tenant communications related to health and safety compliance scheduling
Support increased workload during peak compliance periods (August–March)
Collaborate with an established team managing 30,000+ annual client relationships
Opportunity for growth as the company expands into additional trade services
Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.
Skills
The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:
Excellent verbal communication skills with a professional phone manner
Previous experience in customer service, call handling, or appointment scheduling
Ability to manage sensitive conversations regarding property access and compliance
Strong organizational and time-management skills to handle multiple schedules
Understanding of UK rental property regulations and tenant rights is preferred
Patient, diplomatic, and detail-oriented when coordinating between multiple parties
Work Schedule
Contracted Hours per Week: 40 Hours
Scheduled Working Days: Monday through Friday
Daily Working Time: 9AM-6PM UK time
Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.
Terms of Engagement
Contractors will operate under a Master Services Agreement and a Statement of Work
This is not an offer of employment; contractors are not employees of 20four7VA or any client
All compensation is processed through 20four7VA according to the terms of the engagement
Role Summary & Requirements
REQUIRED SERVICE: Business Support VA
REQUESTED EXPERIENCE TIER LEVEL: Entry-Advanced Level
Contracted Hours per Week: 40 hours/week
Daily Working Time: 9AM-6PM UK time
Scheduled Working Days: Monday-Friday
REPORTING TO/POC: To Be Determined
Number of VAs: 1
GENDER PREFERENCE: None
LANGUAGES SPOKEN/PREFERENCE: English
ACCENT PREFERENCE: Neutral
REGION PREFERENCES: South Africa
What we offer
Competitive rates
Weekly payments
Various open roles are available
Free training and upskilling
Constant support and guidance
A vibrant community always ready to support you
And more!