Support Engineer (Contractor)

We’re expanding our Engineering Operations team and seeking a diligent Support Engineer to help us scale effectively. In this role, you’ll tackle production issues, address technical queries from customers, and ensure the blockchain application is performing optimal through careful analysis and maintenance.
Your contributions will directly impact our ability to provide a seamless user experience and sustain our rapid growth. If you’re proactive, analytical, and have a solid technical foundation, join us in making a difference in the recruiting software landscape.
Responsibilities
Investigate and help resolve customer issues
Troubleshoot technical issues or questions reported by customers
Perform root cause analysis for production errors and recommend improvements
Develop scripts to automatically verify end-to-end operation of integrations
Implement and execute data imports/exports for customers
Maintain and perform operations related to third-party integrations
Requirements and skills
At least one year of experience in software development, technical support, or quality assurance
Diligence, quality-focused, and analytical skills
Proactive in contributing to organizational success
Excellent communication skills and team collaboration
Working knowledge of databases and SQL
Experience with Observability tools such as , Grafana and Datadog
Degree in Computer Science or relevant engineering field
Willingness to learn Kotlin
Compensation and Perks
Competitive compensation, in cryptocurrency.
The opportunity to progress for high performers.
Remote working