Senior Product Ops Associate

Back to jobs Senior Product Ops Associate Singapore Apply About the Role StraitsX is the pioneering payments infrastructure for digital assets space in Southeast Asia developed by Singapore-based FinTech Xfers, which is a Major Payment Institution licensed by the Monetary Authority of Singapore for e-money issuance (now part of Fazz). StraitsX offers personal and business accounts to deposit, hold and withdraw funds as well as to connect their accounts to digital asset platforms. Business accounts can also access B2B API-enabled payments rails for digital asset platforms and issues the Singapore Dollar-backed stablecoin, XSGD. What You Will Do You will be driving a world-class product experience through ensuring operational excellence in daily settlement, including both fiat and blockchain-based transactions. You will actively engage with internal teams to provide product operations support while working cross-functionally to resolve issues using technology and automation. You will participate in daily reconciliation, risk mitigation and investigation across StraitsX’s fiat and blockchain-based transaction flows. You will bridge the gap between product limitations and user expectations to achieve user satisfaction. You will be supporting the launch of new product lines and product offerings, ensuring a smooth and seamless product and customer experience. What We Are Looking For You have at least 2 years experience in Operations in a regulated financial environment, with a broad understanding of transaction flows, risk control, risk mitigation and regulatory compliance. You are outspoken and have the ability to communicate/escalate concerns and facilitate the right stakeholders in a discussion before they become issues. You possess an understanding of stablecoins, blockchain networks, custody solutions, and DeFi protocols. You have excellent organizational and analytical skills with meticulous attention to detail. You are adaptable and flexible to work collaboratively in a fast-paced/dynamic environment, managing multiple priorities. You possess exceptional communication skills, with the ability to convey complex ideas clearly. You possess a strong critical thinking mindset and resourcefulness, and you are passionate about understanding how things work and figuring out root causes to resolve issues. Create a Job Alert Interested in building your career at StraitsX? Get future opportunities sent straight to your email. Create alert Apply for this job * indicates a required field Autofill with MyGreenhouse First Name* Last Name* Email* Phone Country* Phone* Location (City)* Locate me Resume/CV* Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Cover Letter Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile URL* How long is your notice period?* What is your expected salary?* Do you require a visa to work in Singapore?* PDPA Notice* Select... When you apply to a job on this site, the personal data contained in your application will be collected by Fazz Financial Group Pte. Ltd. and/or its associated companies (“Controller”). The Controller’s data protection officer can be contacted at [email protected]. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under the First Schedule, Part 3, Paragraph 10 of the Personal Data Protection Act (PDPA) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment. Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. The transfer will be subject to appropriate additional safeguards in accordance with the PDPA, including but not limited to sections 24 and 25 of the PDPA. Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the PDPA, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. Submit application