Knowledge Management Specialist

Workstream is a mission-driven company building the all-in-one HR, payroll, and hiring platform for managing the hourly workforce. There are 2.7 billion hourly workers, making up 80% of the global workforce, but this market has been heavily underserved by technology and deserves better. Workstream has been purpose-built for the hourly workforce from day one so that these businesses and their employees can thrive.
Our customers include leading brands from multiple sectors, including Burger King, Carl's Jr./Hardee's, IHOP, KFC, and Culvers. We are a high growth series B company and quickly expanding our product portfolio to deliver on our vision. We are backed by legendary VCs and industry experts like Founders Fund, BOND, and Coatue.
Values
Here are our Company Values and we’d love to have individuals who can be a culture add to our team!
What We Offer
Permanently Remote
Pay wired directly to your bank account
$50 monthly Medical Stipend
Annual Bonus
Performance-based bonuses
Flexible PTO
Enjoy company time off during some of the major PH and US Holidays
Company-issued Device
Career fast track for performers and internal mobility
Learn from a team of Stanford, MIT, Google and Harvard alumni
Grow With Us
We are looking for a Knowledge Management Specialist to help improve how we create, organize, and maintain documentation for both our customers and internal teams. This role will focus on making knowledge clear, customer-friendly, and easy to keep up to date as our products evolve.
You’ll work closely with Support, Product, and Engineering to ensure customers can quickly find answers and internal teams have reliable documentation to support them.
Day in the Life
Rewrite and reorganize existing content to make it easier for customers to understand
Create clear, practical documentation including written guides, product walkthroughs, videos, screenshots, and visual tutorials
Translate technical and product documentation into simple, easy-to-follow guidance
Use support ticket trends, customer feedback, and data insights to identify gaps and prioritize new content
Review existing documentation regularly to keep content accurate and up to date
Collaborate closely with Product, Engineering, and Support on feature launches, changes, and improvements
Help manage and improve knowledge tools such as Intercom, Notion, internal wikis, help centers, video libraries, and AI-assisted knowledge tools
Support internal documentation needs and help improve how teams use knowledge systems
Who You Are
You have 1–3 years of experience creating user guides, help center articles, or other customer-facing documentation
You have strong written English skills and enjoy writing clear, easy-to-understand content
You are comfortable turning technical or complex information into practical guidance
You have experience working with tools like Intercom, Notion, Salesforce, Zendesk, or similar platforms
You are proactive, curious, and willing to dig in to find answers
You work well with cross-functional teams and communicate clearly
You are detail-oriented and take ownership of keeping content accurate and useful
You are comfortable learning through experimentation and improving content over time
Know More About Workstream
https://www.workstream.us/blog/funding-series-b
https://techcrunch.com/2021/08/26/workstreams-text-based-recruitment-tool-gets-a-48m-bet-from-bond-and-beyond/
https://techbuzz.news/buzzworthy-august-27-2021/
Additional Information
Workstream provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
We are committed to the full inclusion of all qualified individuals.