Benefits Account Manager

Workstream is a mission-driven company building the all-in-one HR, payroll, and hiring platform for managing the hourly workforce. There are 2.7 billion hourly workers, making up 80% of the global workforce, but this market has been heavily underserved by technology and deserves better. Workstream has been purpose-built for the hourly workforce from day one so that these businesses and their employees can thrive.
Our customers include leading brands from multiple sectors, including Burger King, Carl's Jr./Hardee's, IHOP, KFC, and Culvers. We are a high growth series B company and quickly expanding our product portfolio to deliver on our vision. We are backed by legendary VCs and industry experts like Founders Fund, BOND, and Coatue.
Values
Here are our Company Values and we’d love to have individuals who can be a culture add to our team!
What We Offer
Permanently Remote
Pay wired directly to your bank account
$50 Monthly Stipend
Annual Bonus
Performance-based bonuses
Flexible PTO
Enjoy company time off during some of the major US and PH Holidays
Company-issued Device
Career fast track for performers and internal mobility
Learn from a team of Stanford, MIT, Google and Harvard alumni
Grow With Us
We’re looking for a full-time, dedicated, and dynamic Benefits Account Manager to join our team. In this role, you will serve as a primary point of contact for your clients, managing their open enrollment and supporting their employee benefits administration needs. You’ll ensure compliance, accuracy, and top-tier service across payroll, benefits enrollments, deductions, and reporting. This is a client-facing role requiring both technical knowledge and strong relationship management skills to deliver a seamless Human Capital Management (HCM) experience.
Day in the Life
Benefits Administration Support
Support clients with employee benefit setup, open enrollment processes, eligibility tracking, and data accuracy.
Ensure correct payroll deductions for medical, dental, vision, FSA/HSA, 401(k), and other benefits plans.
Coordinate with carriers and internal WS teams to resolve issues related to eligibility files, COBRA, and enrollments.
Assist clients with ACA compliance, including 1095-C/1094-C filings and measurement tracking.
Troubleshoot and escalate technical issues related to benefits modules or integrations.
Client Relationship Management
Build strong relationships with clients through proactive outreach, consultative guidance, and consistent follow-up.
Train and empower clients to use WS's benefits tools effectively.
Monitor account health, identify upsell opportunities, and partner with internal sales teams to expand service usage.
Maintain accurate documentation in CRM and case management systems.
Who You Are
3+ years of experience in payroll, benefits administration, or HCM support (ADP platform experience preferred).
Strong working knowledge of payroll processing, wage & hour laws, and benefits compliance (ACA, HIPAA, COBRA).
Excellent communication and problem-solving skills with a passion for client service.
Ability to manage multiple clients with varying levels of complexity.
Experience with ADP platforms (Workforce Now, Vantage, RUN, etc.) is highly desirable.
CPP, FPC, or CEBS certification is a plus.
Bachelor’s degree in business, HR, accounting, or related field preferred
Know More About Workstream
https://www.workstream.us/blog/funding-series-b
https://techcrunch.com/2021/08/26/workstreams-text-based-recruitment-tool-gets-a-48m-bet-from-bond-and-beyond/
https://techbuzz.news/buzzworthy-august-27-2021/
Know More About Workstream
https://www.workstream.us/blog/funding-series-b
https://techcrunch.com/2021/08/26/workstreams-text-based-recruitment-tool-gets-a-48m-bet-from-bond-and-beyond/
https://techbuzz.news/buzzworthy-august-27-2021/
Additional Information
Workstream provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
We are committed to the full inclusion of all qualified individuals.