Senior Product Manager - Customer Experience

Back to jobs Senior Product Manager - Customer Experience Singapore Apply Are you passionate about solving complex challenges in the fintech space? We’re looking for talented individuals to join our dynamic startup, backed by Sequoia Capital. We’re building the universal payment layer to unify all currencies—fiat and crypto—so businesses and consumers can transact seamlessly. If you're passionate about creating innovative solutions in a dynamic, fast-paced environment, we want to talk to you. Product Manager – Subscriptions & Customer Experience We’re looking for a Product Manager – Subscriptions & Customer Experience to own and scale our subscription products and the end-to-end customer journey that surrounds them. This role will focus on building best-in-class subscription infrastructure and delivering seamless, high-conversion, high-retention customer experiences across the full lifecycle. You’ll operate at the intersection of subscription systems, monetization strategy, and customer experience, with deep involvement in App Store and Google Play ecosystems. You’ll partner closely with Engineering, Design, Sales, Support, and platform partners to ensure both merchants and end users have intuitive, reliable, and delightful experiences. What You’ll Do Own the subscriptions and customer experience roadmap, covering discovery, purchase, onboarding, renewals, upgrades/downgrades, cancellations, refunds, and reactivation. Design and evolve subscription infrastructure deeply integrated with Apple App Store and Google Play, including backend logic for renewals, grace periods, retries, and state management. Lead the design of customer-facing subscription experiences, including paywalls, pricing pages, in-app messaging, account management, and cancellation flows. Optimize the post-purchase customer journey, reducing friction, confusion, and support volume while improving trust and transparency. Drive monetization and upsell strategies that balance revenue growth with long-term customer satisfaction and retention. Act as the voice of both the consumer and the merchant, ensuring our products meet real-world needs for usability, reliability, and growth. Partner with Sales, Support, and Success teams to surface customer pain points and turn insights into product improvements. Define success metrics and use data to improve conversion, retention, churn, CSAT, and LTV. Collaborate with Engineering and Design to ship high-quality features and continuously iterate based on customer feedback and performance. What We’re Looking For 5+ years of experience as a Product Manager, owning subscription, monetization, or customer experience products. Deep hands-on experience with Apple App Store and Google Play subscription systems, including edge cases across renewals, cancellations, refunds, and billing states. Strong technical fluency and comfort working on complex backend systems and APIs. Proven experience designing high-quality consumer experiences with a strong focus on conversion, clarity, and ease of use. Strong commercial mindset with experience driving pricing, upsells, and ROI optimization. High empathy for merchants and app developers, with a deep understanding of how subscription products impact their operations and growth. Excellent communication skills and the ability to influence across teams. Nice to Have Experience in fintech, payments, or consumer monetization platforms. Familiarity with subscription analytics, experimentation, and lifecycle optimization. Experience supporting global subscriptions, multi-currency pricing, or tax/VAT considerations. Background working on consumer-facing apps at scale. Why Join Us Own a core product area that directly impacts revenue and customer satisfaction. Build products used daily by consumers and merchants worldwide. Work in a fast-paced, high-growth fintech environment. Competitive compensation and meaningful ownership. Apply now and help us build the future of payments at a global scale! Create a Job Alert Interested in building your career at Breeze? Get future opportunities sent straight to your email. Create alert Apply for this job * indicates a required field Autofill with MyGreenhouse First Name* Last Name* Preferred First Name Email* Phone Country* Phone* Resume/CV* Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Education School* Select... Degree* Select... Add another LinkedIn Profile* What is your citizenship or residency status in Singapore?* Select... Will you now or in the future require work visa sponsorship in the country of employment?* Select... Are you comfortable working in an onsite setting?* Select... Submit application