IT Mart Systems Administrator

Type of Requisition: Regular Clearance Level Must Currently Possess: Secret Clearance Level Must Be Able to Obtain: Top Secret Public Trust/Other Required: None Job Family: SCA Job Qualifications: Skills: Account Management, Active Directory (AD), Customer Service, IT Troubleshooting, Ticketing Systems Certifications: CompTIA - A+ - CompTIA - CompTIA, CompTIA - Network+ - CompTIA - CompTIA, CompTIA - Security+ - CompTIA - CompTIA Experience: 1 + years of related experience US Citizenship Required: No Job Description: Mission: IT Mart  Systems Administrator is responsible for providing Account Management Services to Department of State consolidated accounts. Duties consist of creating, modifying and managing all Department of State accounts, creating and modifying SNAP cards, and providing initial mobile and laptop support at tier 1 level. Duties and Responsibilities: Performs systems administrative and operational duties on computer systems Perform account management duties in Active Directory Welcome and greet customers when handling front desk operations Analyze, evaluate, test and repair basic hardware problems Prepare activity and progress reports regarding support activities Respond, investigate, and correct problems Acts as a technical resource for user queries Contribute to developing and implementing improvements in the account management processes Working to achieve SLA's when resolving customer issues Organize and conduct one-on-one and small group training in the use of commercial and government off-the-shelf software products (COTS and GOTS) Provide troubleshooting diagnosis, and repair for laptop and mobile devices Desired Skills or Experience: Strong customer service and communication skills (both written and verbal) Excellent interpersonal skills, especially ability to listen and understand what is being described Working knowledge of ServiceNow ticketing system; creating, updating, and closing tickets. Experience providing Tiers 1 and 2 technical support with hardware and software. Excellent attention to detail. Strong working knowledge of computer terms. Customer service operations experience. 1-3 years of related experience Education and Clearance: Associate’s degree or equivalent experience Must be US Citizen and clearable; Secret clearance (or higher) a plus Have prior mobile or public key infrastructure (PKI, Smartcard) experience will be a plus Preferred one or more industry standard certifications- A+, Security+, Network+; etc. Physical Requirements: Ability to lift and move 30 lbs. of equipment  Work location:  Washington, D.C. The likely hourly rate for this position is between $31.05 - $42.01. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: 10-25% T elecommuting Options: Onsite Work Location: USA DC Washington Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans