ER/IR Manager

ER/IR SME & escalation point for strategic & operational advice Manage workplace relations practices for candidates and associates Provide timely ER/IR support and guidance to stakeholders Key Responsibilities  •    Lead the IR/ER function in providing expert/specialist advice and support on IR/ER matters to enable best practice and compliance, particularly in     areas of industrial relations and employment law •    Set and drive the workplace relations strategy in partnership with the business •    Review and appraise the results of the workplace relations activities and ensure compliance •    Counsel senior executives and management on upcoming and current workplace relations matters •    Maintain appropriate communication between various teams and functions including supporting sales and attending client meetings •    Manage and advise on: o    Disciplinary matters o    Performance management  o    Workplace complaints/grievances   o    Attendance and Absenteeism o    Rates, conditions and award interpretation o    Bullying and harassment o    Investigations o    Claims with the Fair Work Commission and Employment Relations Authority •    Represent the Group at the Fair Work Commission, Australian Human Rights Commission, NZ Employment Relations Authority and any other relevant body     or industry association •    Assist with the development of templates, policies and guidance to ensure compliance with applicable legal and regulatory requirements  •    Management and reporting of group labour hire licencing and portable long service leave requirements •    Training the business on ER/IR topics and identify opportunities with process improvements •    Ensure appropriate escalation of issues and matters requiring approval Skills and Experience •    Relevant service industry experience including suitable experience in advising on industrial and employment relations issues •    Tertiary Qualification in Bachelor of Business, Human Resources, Legal or related field, or recent relevant industry experience •    Ability to work in a fast paced, pressured environment and solution orientated •    Sound written and oral skills with the ability to present and profile information to clients and internal stakeholders •    Demonstrated experience in a mix of blue collar and white collar industries and interactions with unions and the RCSA •    Expert knowledge and experience of contemporary HR practice, employment law and industrial instruments in Australia and New Zealand Posting date: 18-02-2026