Customer Success Data Analyst

Back to jobs Customer Success Data Analyst Bengaluru Apply Customer Success Data Analyst Company Background TRG Screen is a leading provider of enterprise subscription management solutions, delivering market‑leading platforms for subscription spend and usage management across global financial, legal, and professional services firms. With over 20 years of experience and offices worldwide, TRG Screen empowers enterprises to optimize subscription value through data-driven insights, automation, and exceptional customer experience. Job Description The Customer Success Data Analyst will support the Customer Success organization by delivering actionable insights, dashboards, and data-driven recommendations that improve customer adoption, engagement, value realization, and retention. This role focuses on analytics, reporting, and metric development rather than driving initiatives or program ownership. The analyst will partner closely with the Customer Success Team and Revenue Operations to build reliable reporting, improve data workflows, and create metrics that help the organization understand customer health, usage patterns, and value outcomes across the full customer base. Key Responsibilities Customer Success Team Collaboration Partner with all Customer Success (CS) functions—including Scale, Enterprise, Operations, and Enablement—to understand reporting needs. Define and maintain standardized dashboards, metrics, and reporting frameworks used across the CS organization. Provide actionable analytics that support understanding of customer health, adoption trends, engagement patterns, and support interactions. Provide CSMs with account-level insights including usage trends, risk indicators, adoption levels, and value measurements. Maintain CSM-facing dashboards to support their prioritization, renewal preparation, and engagement strategies. Deliver analytical support without owning renewal strategy or customer programs. Revenue Operations (RevOps) Collaboration Work with RevOps to align definitions of KPIs, lifecycle metrics, and reporting structures. Support integration of usage, billing, and engagement data into unified reporting sources. Validate and refine logic used in dashboards, scorecards, and customer health scoring. Analytics, Dashboards & Metrics Build and maintain dashboards focused on customer success metrics including adoption, health scoring components, license utilization, and engagement. Define and track customer value metrics to quantify realized value. Deliver reporting packages that support weekly, monthly, and quarterly CS rhythms. Ensure reporting is reliable, refreshed consistently, and aligned with evolving business needs. Automation & AI Workflow Enhancement Use Python or internal tools to automate recurring reporting tasks, data cleaning, and analytical workflows. Partner with CS Ops to improve data quality and ensure reliable metric tracking. Focus automation on repeatable workflows rather than driving process redesign. Skills & Qualifications Required: Bachelor’s degree in a technical or analytical field (e.g., Computer Science, Data Analytics, Mathematics, Information Systems). 1–2+ years of experience in data analysis, business intelligence, customer analytics, or a related function. Strong proficiency in Python for data manipulation and automation. Experience with BI and CRM tools (e.g., Looker, Salesforce). Understanding of SaaS metrics, customer lifecycle analytics, and usage-based reporting. Exposure to SaaS subscription models and AI usage telemetry. Strong analytical and communication skills, with the ability to translate data into actionable insights. Highly organized and detail-oriented, with the ability to manage multiple priorities in a fast-paced environment. Create a Job Alert Interested in building your career at TRG Screen (Referrals)? Get future opportunities sent straight to your email. Create alert Apply for this job * indicates a required field Autofill with MyGreenhouse First Name* Last Name* Preferred First Name Email* Phone Country* Phone* Resume/CV* Attach Attach Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Cover Letter Attach Attach Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Website Please confirm your salary expectations? * Do you have 1–2 years of experience in data analysis, business intelligence, customer analytics, or a related function?* Select... Do you have strong proficiency in Python for data manipulation and automation?* Select... Do you have experience with BI and CRM tools (e.g., Looker, Salesforce). Select... Are you located in Bangalore and commutable to our office? * Select... This role requires a hybrid working model, requiring the employee to come into the office based in Bengaluru 3 times a week. Is this something you are able to commit to?* Select... Submit application