IT Infrastructure & Operations - Head of APAC

Back to jobs New IT Infrastructure & Operations - Head of APAC Gurugram Apply Who we are We are an organisation that exists to drive progress. That's the “red thread” that connects everyone at The Economist Group (TEG). Our businesses share a devotion to innovation, independence and rigour in their fields of expertise. We empower people to understand and tackle the critical challenges and changes facing the world. Our analytical rigour, global expertise and evidence-based insights enable individuals and organisations to make sense of these shifts and chart a course through them. We deliver analysis and insights in many formats to subscribers and clients in 170 countries through our four businesses, The Economist, Economist Impact, Economist Intelligence and Economist Education, which uphold our global reputation for excellence and integrity. The Economist Group is a global media and information-services company that exists to champion progress. We provide individuals and organisations with the expertise, insights and perspective to press forward. Our Global IT team’s vision is to create an amazing employee experience, built on a modern, secure infrastructure, effective workspace tools and highly engaged, customer-focused support. As a technology and data driven business we recognise the key role outstanding IT professionals play in helping us achieve our goals. We work with modern platforms AWS, Google Workspace, Atlassian Cloud. SaaS applications (Miro, Slack, ManageEngine) and security tools (Okta, Crowdstrike) to deliver a comprehensive technology service to our colleagues around the world. The Opportunity We are looking for a forward-thinking Manager of IT Operations & Infrastructure (APAC) to lead our high-performing team in India, Hong Kong and Singapore. You will oversee a modern, cloud-native ecosystem that powers our global collaboration. Supporting our APAC region, you will be the bridge between cutting-edge technology, AI-driven automation, and a seamless employee experience. Your Core Mission Mentor: Act as a coach to a distributed team, fostering a culture of continuous improvement, technical excellence, and automation-first thinking. Modernise & automate: Lead the shift toward a modern workplace by leveraging AI-assisted tools and SaaS integrations to create a frictionless, self-service IT environment. Secure: Maintain a security first posture, ensuring our global standards are met across diverse regional requirements. Control: Technical debt, costs and the spread of shadow IT Optimise: Use Agile and Kanban methodologies to turn IT support into a high-velocity, data-driven service. Key Accountabilities Regional Leadership: Supervise and mentor IT staff across India, Hong Kong, and Singapore, aligning local execution with global strategy. Cloud & SaaS Management: Full lifecycle ownership of our AWS environments and SaaS stack (ManageEngine, Atlassian, Google Workspace). AI & Process Innovation: Identify and implement AI-driven solutions (e.g., AIOps, LLM-powered service desk bots) and workflow automation (Zapier, Workato, or APIs) to eliminate manual toil. Operational Excellence: Run a world-class Service Desk, utilising predictive analytics and automation to improve incident resolution times and shift left support. Project Delivery: Plan and execute infrastructure projects on time and within budget, from discovery to implementation. Compliance & Policy: Develop IT procedures that meet regulatory best practice for system security and data privacy. Strategic Advisory: Partner with the Director of IT to identify tech trends and AI opportunities that will give the firm a competitive edge. What You Bring (The Essentials) Proven Leadership: Extensive experience in managing technical teams and complex projects in an international setting. Hybrid Technology Stack: On premise infrastructure technology experience, plus a strong understanding of cloud services such as AWS, GCP, or Azure. Security Mindset: Practical experience with Okta (Identity) and Crowdstrike (Endpoint). Efficiency Architect: A proven track record of using technology to "do more with less" by automating repetitive administrative tasks. Communication: The ability to influence stakeholders and present complex technical/AI roadmaps to technical & non-technical audiences. What You Bring (The Nice to Haves) Exposure of China regulations: Direct experience navigating the technical and relationship complexities of operating within Mainland China. Delivery/Agile: Comfort working with Kanban or Scrum to manage workflows, infrastructure sprints, and process bottlenecks. #LI-Hybrid Working Arrangements The majority of our roles operate on a hybrid working pattern, with 3+ days office attendance required. AI usage for your application We are an innovative organisation that encourages the use of technology. We recognise that candidates may utilise AI tools to support with their job application process. However, it is essential that all information you provide truthfully and accurately reflects your own experience, skills, and qualifications. What we offer Our benefits package is designed to support your wellbeing, growth, and work-life balance. It includes a highly competitive pension or 401(k) plan, private health insurance, and 24/7 access to counselling and wellbeing resources through our Employee Assistance Program. We also offer a range of lifestyle benefits, including our Work From Anywhere program, which allows you to work from any location where you have the legal right to do so for up to 25 days per year. In addition, we provide generous annual and parental leave, as well as dedicated days off for volunteering and even for moving home. You will also be given free access to all The Economist content, including an online subscription, our range of apps, podcasts and more. Create a Job Alert Interested in building your career at The Economist Group? Get future opportunities sent straight to your email. 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