Customer Solutions Manager (BA/PM)

Back to jobs Customer Solutions Manager (BA/PM) BGC, Manila, Philippines Apply EviSmart™ is a global leader in AI-powered dental workflow automation and CAD design outsourcing. Trusted in 26+ countries, our mission is to make dental care smarter, faster, and better — and we’re doing it through powerful software that connects dentists, labs, and manufacturers like never before. Now, we’re expanding our customer success and solutions team to deliver world-class onboarding experiences and drive value for our clients across the globe. That’s where you come in. What You’ll Do Lead the Journey — From First Login to Lifelong Success Guide new customers through an exciting onboarding experience, helping them unlock EviSmart’s incredible off-the-shelf capabilities Dive deep into customer workflows and processes to tailor the perfect EviSmart setup for their unique needs Deliver hands-on training, tips, and best practices so clients can hit the ground running — and stay running fast Be the go-to expert who ensures every customer sees value from day one Drive Innovation — Bridge Needs and New Ideas Once clients are thriving on the platform, explore what’s next! Conduct gap analyses to uncover opportunities for custom development Ask sharp questions, identify hidden needs, and translate them into actionable technical requirements Partner with product and engineering teams to bring these custom enhancements to life — on time, on scope, and on point Manage post-onboarding projects like a pro, ensuring every custom feature aligns with client goals and business impact Build Partnerships That Last Become a trusted advisor to our clients — someone they rely on not just for support, but for insight and innovation Keep communication flowing with regular updates, milestone check-ins, and proactive problem-solving Travel to customer sites to map processes, validate requirements, and strengthen relationships face-to-face Represent the client’s voice within EviSmart, ensuring every enhancement truly delivers value Champion EviSmart — From Demo to Delivery Join pre-sales discussions as the solutions expert, showing prospects how EviSmart can revolutionize their workflows Collaborate with sales to craft smart, scalable solutions that align with each client’s vision Highlight future customization possibilities that make clients excited to grow with us What We’re Looking For Bachelor’s degree in Business, IT, Computer Science, Engineering, or a related field 3+ years in a client-facing role such as Business Analyst, Solutions Consultant, or Implementation Manager (SaaS experience a major plus) Proven experience leading customer onboarding and driving feature adoption Strong background in gap analysis, requirements definition, and managing post-implementation enhancements Excellent communication, presentation, and relationship-building skills — you make complex ideas sound simple and exciting Analytical, organized, and endlessly curious — you love solving puzzles and improving processes Proficiency with process mapping tools (Visio, Lucidchart, Miro) Familiarity with Agile methodologies (Scrum, Kanban) Willingness and enthusiasm to travel — you enjoy connecting in person with clients around the world Why Join Us? Make Real Impact: Help dental professionals worldwide revolutionize how they collaborate, design, and deliver patient care Collaborative Culture: Work with a global team that celebrates creativity, curiosity, and customer success Growth & Visibility: Take ownership of high-impact projects with direct influence on product evolution and client satisfaction Perks That Matter: Competitive salary, bonuses, comprehensive health & life insurance, 4+ weeks PTO, and dedicated career development support Ready to build something that transforms an entire industry? If you’re passionate about technology, obsessed with customer success, and thrive in fast-paced, high-impact environments — we’d love to meet you. Apply now and show us how you create success stories! Create a Job Alert Interested in building your career at Evismart? Get future opportunities sent straight to your email. Create alert Apply for this job * indicates a required field Autofill with MyGreenhouse First Name* Last Name* Preferred First Name Email* Phone Country* Phone* Resume/CV* Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Cover Letter Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Education School Select... Degree Select... Start date month Select... Start date year End date month Select... End date year Add another LinkedIn Profile Please share the link to your portfolio showcasing your highest-quality, most brand-refined video work - projects you believe best represent your creative standard.* Work Location Availability: This is an on-site role at our BGC office (Monday–Friday). Are you available to work on-site full-time?* Select... What is your current or most recent salary?* We ask for current or most recent salary to ensure compensation alignment, validate expectations, maintain internal pay equity, and assess whether the candidate’s background fits the role’s level. It also helps streamline the hiring process by preventing mismatches early. What is your expected salary for this role?* We ask for expected salary to understand what the candidate considers fair and motivating, so we can tailor a competitive offer that matches their experience, needs, and the value they can bring. It helps us ensure alignment early without limiting strong candidates. Preferred Start Date* Our Hiring Team in Manila may also like to meet you onsite in BGC, ideally Monday to Friday, 10AM to 3PM. Please share available schedules that work for you.* Our VP of Sales, based in Vancouver, conducts interviews online via MS Teams. Could you please share at least three available time slots between Tuesday and Saturday, within the 1AM - 8AM window? Once we receive your availability, we’ll coordinate the schedule and send a calendar invite with the MS Teams meeting link.* Submit application