Customer Success Representative

Back to jobs Customer Success Representative Edmonton Apply About Us: Betty is an innovative entertainment company pioneering at the intersection of real-money online casinos and casual mobile gaming. Betty Canada is a scale up company accredited by the Alcohol and Gaming Commission of Ontario (AGCO) as a B2C operator in February 2023, we've set a new standard in the industry. Our mission is to redefine the online casino experience by offering a uniquely transparent environment where players can relax, unwind, and enjoy themselves safely. We are committed to accessibility, fairness, and inclusivity, fostering a community of like-minded individuals who value ethical gaming practices and prioritize our players' safety and enjoyment above everything else. Our Values: We are honest - we value honesty in all aspects. Bring the Olives - we offer premium customer experience. Think Big - we believe in always striving for more. What you'll do: Provide fast, empathetic, and helpful responses to customer inquiries through channels like email and live chat. Support customers by explaining core features and helping them get the most out of our platform. Collect valuable feedback during interactions and share insights to help improve our products and services. Maintain a positive, service-oriented approach to ensure high levels of customer satisfaction and engagement. Learn and apply best practices for customer engagement while building your expertise in the platform. What we're looking for: Some experience or exposure to customer service, support, or any client-facing role (internships, part-time work, or volunteer experience all count!). Good typing skills (or a commitment to enhance speed and accuracy). Strong communication and active listening skills, with a passion for understanding and solving customer needs. Patience, empathy, and professionalism when interacting with customers. A growth mindset and a desire to quickly learn new systems, processes, and tools. A knack for organization and time management, even in busy environments. Fluency in English (spoken and written). What we offer: Discretionary bonus Premium Health insurance Career and skills development opportunities Fun and collaborative team environment Exclusive employee discounts and perks through Perkopolis The salary range for this role is CAD 55,000 to CAD 60,000 per year. This is a new position within our team. This position is initially remote, with the possibility of becoming hybrid in the future. Additional Information At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship. Betty Gaming CA Ltd. is an equal opportunity employer and will provide reasonable accommodation for qualified individuals with disabilities throughout the recruitment and selection process. Please advise our Talent Acquisition Specialist in advance should accommodation be required. Create a Job Alert Interested in building your career at Betty ? Get future opportunities sent straight to your email. Create alert Apply for this job * indicates a required field First Name* Last Name* Email* Phone Country* Phone* Resume/CV* Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Cover Letter Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf How did you hear about this job?* Current province/territory you live in?* Select... Are you legally authorized to work in Canada?* Select... Will you now or in the future need to be sponsored for a visa? * Select... Are you available to work full-time (40 hours per week)?* Select... Are you available to work late shifts or overnight shifts?* Select... Are you available to work on weekends?* Select... LinkedIn profile Do you have experience with live chat support? * Select... What does good service mean to you?* Do you require accommodation in the interview process?* We are looking for the next cohort to start on March 23. Would you be available to start on that date?* Select... Submit application